அனைத்துத் தயாரிப்புகள் ஆதரவு மன்றம்

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

My problem is simple. I'm trying to use this supermarket website (continente.pt) and the website doesn't load up the images of the products. I have to reload a bunch of times until it finally does. I switched from Google chrome but apparently it was a big mistake, never thought Firefox was so crap. BTW, It's not my adblocker, turned off Enhanced tracking protection and cleared cookies. Nothing works. (on annex I show firefox and google chrome being used on the same website)

I've attached an image of what's happening to me. Since last update, the toolbar is 50% allocated to blank space which cannot be used.

For example, I cannot drag to resize the search box across to the left side of the toolbar (which is where I like it), nor can any item be dragged or placed there.

I'm pondering (if I know how) installing an older version and preventing updates etc.

Is there another solution? Is anyone else seeing this?

Any tips would be hugely appreciated.

Cheers, Matt (Australia)

My FF is set up to: - Always ask you where to save files - Open PDF in Firefox

On normal PDF links, FF opens the PDF normally without downloading (or after downloading it silently in a temporary location invisible to me). On "Force Download" links, FF downloads the PDF to the Download folder without asking where to save it. This is for example the case when clicking "Download" on a file in Gmail. If I click "Download" in Gmail on another file type that I have not set to "Open in Firefox", FF does ask me where to save it.

My expectation would be that, if the file cannot be opened in the browser, then FF would revert to the user's chosen behavior of "Always ask you where to save files".

I have tried everything - advanced app settings/set to default for Firefox. Volume mixer shows the sound coming in to my system, but nothing will play thru speakers. It is not my system. I can play vids, music, teams meetings, etc...its only Firefox not playing any sound. Tab is not muted also. Whats next?

When I enter Firefox and want to scroll down to look at the articles on the page it doesn't scroll properly. Instead of scrolling by line it scrolls by the article first then by the line. when on the solutions page the scrolling doesn't work at all. I have to go to the far right of the page, put the pointer on it and press the left mouse button and slide my fingers down on the mouse pad to scroll the page properly. I am using Windows 11 Home 64 bit. Can't software people leave well enough alone? If something works don't change it!

Some pages are not displayed correctly and some are with defects. Some alements on some pages arealso blocked.

Examples in attachmnet

The adblocks are off

I'm on Firefox 110.0.1 (64-bit) and running in troubleshoot mode. Under settings, I have "Portable Document Format (PDF)" configured to "Open in Firefox". Some PDF documents show up as blank for ~27 seconds, but show up immediately on Chrome.

I've downloaded an installation guide PDF file from the store.ui.com website.

For example, you can look at the doorbell camera: https://store.ui.com/collections/unifi-protect/products/g4-doorbell-pro Then select instructions and manuals to expand the PDF files available.

There are a number of threads/articles on this, such as: https://support.mozilla.org/en-US/questions/1341031

They don't include that if "Clear History when Firefox is Closed" is checked, that even though settings are set to open previous tabs, everything is lost. There are options for that setting but it has wiped out my previous sessions a few times with no recovery available. I have always forgotten which setting does that even when it happens, so am hoping the threads/articles will be updated to include it for fixing the problem. It seems these settings are in conflict though and not clear. If Open Previous Windows and Tabs is set to on, I think it should override wiping people's tabs out in other settings that are buried or not as intuitive.

I just got a BREECH notice on eye4fraud.com and yet I have no account with them. How do I fix the breech if I have never had an account with them? Thanks.

Why does Firefox continually revert backwards and not stay on the website I have been on?? I have cleared all history and cache and it continues to jump around and in and out of decent websites!! Even ones that I am actually signed into, Amazon, credit unions, financial sites, etc, etc Even my home page Fox News will not hold a story open many times!! I have run my anti-virus and malware bytes scans numerous times with nothing coming up...I need a fix or I will go elsewhere for browsing!!

In the past the caret in text entry fields used to blink/pulsate/flash forever in both Firefox and Thunderbird. (Text entry boxes, such as the browser URL-bar, the e-mail To/Subject/Content textboxes, online forms, etc.). Now in the latest versions of Mozilla Firefox 110.0.1 and Thunderbird 102.8.0 the caret stops blinking after just a few seconds. This is very confusing and frustrating for my grandmother and she already called me several times because Firefox and Thunderbird 'stopped working'. I explained to her that this is a new feature but she does not understand and keeps forgetting it after a few days. She is used to the cared blinking continuously, it has been blinking for the past decades whenever she wanted to type something in the computer and it only stopped blinking when the computer program froze or crashed.

I am sure that my grandma is not the only person having issues with the caret not flashing, I for one also would like to have a caret that blinks forever, so when I look away from the screen and look back I do not have to search the text to find where I left my caret.

Please make it so that the default caret appearance and behavior is the same as in all other programs (i.e. blinking forever), as it used to be in the past, just like what everyone is used to. I argue that the majority of users is used to and also expects a blinking caret when they are writing an e-mail or search online and you are confusing a whole lot of people with this minor change, people who do not know how to report bugs or seek help themselves. It's a sign of poor user-friendliness if grandmas need to call their grandchildren or children for help just to write e-mails which they used to be able to do on their own for many years in the past.

I hereby suggest adding an accessibility option for people who wish to disable the blinking cursor and to change the default behavior back to 'caret flashing forever'.

I am trying to reset my password as it has not been changed in a while. When I go to the change password area of my profile, I type in my existing password, and the new one, and then it says "Incorrect Password" every time. I know that I am typing it correctly, and I have even used the exact same password to login to this very device, and my mobile device, to double and triple check I have it right. It works when logging in to Firefox, but when used in the change password area it tells me the password is not correct. I am at a loss what to try next.

My computer crashed and I lost my Firefox browser settings, history, bookmarks, etc. Had to reinstall the the whole thing. I suppose there may have been a way to get everything back, but I didn't have access to that info at the time. I transferred my bookmarks from my other browsers to Firefox, but they just show up in a folder. Is there any way to transfer all of it so that everything shows on one list, without moving each one line by line?

I am having trouble with my browser relating B of A online account.**I have had the BofA tech staff determine with me that the issue is with my Firefox browser.**When I log in to my BofA bank account, I then click on the make a payment button so I can pay online.**At that point when I click on the make a payment button my entire monitor screen goes white.**Sooooo frustrating.**We've updated my firefox software, we've cleared my cache history, we've also determined that if I use another browser like GoogleChrome that i now can make a payment online on the BofA website.*However, I only use Firefox and with all of the tech support I've received, they've assured me it is a Firefox browser issue and not a BofA online banking issue.*Also, I have another credit card with capital one.*When I go to that web page via firefox browber I can make a payment simple and as easy as always.*But no matter what I do, I cannot use Firefox to do my online banking with BofA.*For the last few years I've used the BofA online banking system with no issues.*Please help me determine why Firefox is giving me such problems ??**Folks are recommending I drop Firefox all togehter and go with Google chrome.*I'd prefer to stick with Firefox if someone from your tech team can PLEASE help me asap

I just finished setting up my new pc with Windows 11 (Feb 2023 updates) and installed Firefox 110.0.1) and wanted to transfer my logins, passwords, etc, from my Android 12 Phone's Firefox 110.1.0, and other pcs. A window popped up giving instructions how to sync my phone, as follow:

• • • Sync Firefox on you phone or tablet. 1) open Firefox on your Mobile Device. 2) Go to the menu (<ios>&<android>menu examples shown) and tap sync and save data. 3. Tap ready to scan and hold your phone over this code.***

I'm 73, have used Firefox since first release in 2004. In all these years I have never seen SYNC in the instructions to "sync and save and to point the phone at a barcode-thingy" or at least not in this world. The instructions made it seem like SYNC was right there to see, but I had to dig thru layes of options to finally find it. You can blaim it on my 73 yr old brain, I guess, but nothing like these instructions exist in Windows or Android firfox. What in the world are your programmers smokin' these days. I would just as soon open up Edge or Chrome and did up the passwords I need to log into my banking and creditcard accounts...heck, it seems like MAYBE I should just dump Firefox after almost 20 years and just use those other browsers. At least there instructions are much simpler that this ol' man can follow. Please have someone review your published helps info on your webpages, and help those Sr. citizens like me to more easily find what we need without calling up grandsons or granddaughters for help (their parents are worse than I am at most techy stuff!) Chalmers