Firefox won't start after 18.0.1 upgrade
I have upgraded to the latest version and then two days later, The mozilla Crash reporter opens and it won't start. Nothing happens when I press details.
I can't run it safe mode. The same thing happens.
I uninstalled and re-installed and same thing.
I then uninstalled rebooted and re-installed V16. That was then ok for a few days then same thing happened.
So I unintstalled rebooted and on went V15 which worked for about 8 hours. However I can't get any version to work now. The Crash Reporter pops up whatever version I have.
All Replies (4)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash ID: bp-e214853f-c7d4-4e79-a024-af1d52130125
Crash ID: bp-9c7993ae-a37f-4e18-af8f-612732130125
Crash ID: bp-89756f55-3bc7-4480-8862-859b32130125
Crash ID: bp-c7c2738d-2596-426a-94d8-1eed02130125
Crash ID: bp-6112bce1-699e-480d-a45b-8d0a22130125
hello saffer, these crashes are caused by Websense Endpoint security software that is running on the system. please try to install all the updates that are available for this program...