Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will not open at all. I only get the Mozilla Crash Reporter over and over.

  • 3 பதிலளிப்புகள்
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by cor-el

Barrister79
Barrister79
more options

After updating yesterday, Firefox will not open. I repeatedly get the Mozilla Crash Reporter. I've scanned my computer for malware, I've tried to open it in safe mode (it won't), I've completely uninstalled and reinstalled Mozilla, but nothing works. Each time I reinstall, I still get the Mozilla Crash Reporter. The program will not open at all.

I ran my crash ID. Here is the info: bp-eff196eb-ed21-45ee-83c6-e0fc42130123

After updating yesterday, Firefox will not open. I repeatedly get the Mozilla Crash Reporter. I've scanned my computer for malware, I've tried to open it in safe mode (it won't), I've completely uninstalled and reinstalled Mozilla, but nothing works. Each time I reinstall, I still get the Mozilla Crash Reporter. The program will not open at all. I ran my crash ID. Here is the info: bp-eff196eb-ed21-45ee-83c6-e0fc42130123

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Barrister79
Barrister79 கேள்வியின் உரிமையாளர்
more options

Madperson, thank you! It appears that Websense is run on my network (my problem is occurring on my work computer). The program requires a password to update or uninstall, so I will follow up with my IT department.

Since nothing else worked, I am guessing that a discussion with IT should solve this. Thank you again!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

  • bug 828184 - startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)