Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is firefox crashing every time I try to compose or reply to email in Gmail and Hotmail?

  • 1 பதிலளி
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 4 views
  • Last reply by the-edmeister

After I upgraded to Firefox 10, I can open gmail and hotmail, read email, but if I try to compose an email, or reply to an existing one, it crashed. Also, just now when I tried to fill in this box here with firefox, it crashed. I am now using Chrome, and will continue to do so until there is a solution. This crashing thing is more than a little annoying.

After I upgraded to Firefox 10, I can open gmail and hotmail, read email, but if I try to compose an email, or reply to an existing one, it crashed. Also, just now when I tried to fill in this box here with firefox, it crashed. I am now using Chrome, and will continue to do so until there is a solution. This crashing thing is more than a little annoying.

All Replies (1)

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.

  1. Middle-Click the hyperlinks to bring up each Crash Report page in a new Tab; each page may take a few minutes to load.
  2. Then copy'n'paste the URL of each of those reports into the message box here.
  3. We'll see if we can help you figure out what is causing those crashes to happen.

If you can't open Firefox or keep it open long enough to get the Crash Report ID's, even in the Firefox Safe Mode - see the section entitled - You can't open Firefox because it crashes at startup even in Safe Mode:.