Firefox crashes
Firefox will not start or open. I cannot even attempt to open in safe mode. "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" does not work for me either.
It says: We're Sorry Firefox had a problem and crashed. we'll try to restore your tavs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. Details..... (so I look at details and they are:
availableVirtualMemory: 4103880704 BuildID: 20111220165912 CrashTime: 1328240450
there is more too, but the box will not allow me to cut and paste.
All Replies (1)
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
See:
- http://kb.mozillazine.org/Firefox_crashes
- https://support.mozilla.org/kb/Firefox+crashes
- https://support.mozilla.org/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See: