keyboard blocks text

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Last reply by Paul

8 மாதங்களுக்கு முன்பு

1/9/23, முற்பகல் 8:10

Problem: keyboard covers text area in chat and scroll does not function. In a chat with customer service usually, the text I am writing does not appear, it is behind the keyboard and scroll is frozen. I have to close the keyboard to see the text, also scroll works. Then I click on my partially filled text box, keyboard comes back covering it, no scroll. Repeat. Pixel 6, FF for Android, T-mo, Ad-Guard only addon, everything updated, see attached.

Attached screenshots

Answer 1 · 2023-09-01 08:10:48

andy கேள்வியின் உரிமையாளர்

1/9/23, முற்பகல் 8:16

Ignore the 3rd screen shot. How are you supposed to close the screen shot here?

Answer 2 · 2023-09-01 08:10:48

Paul

Moderator
Top 10 Contributor

8/9/23, முற்பகல் 5:12

Are you seeing this issue on multiple websites?

Are you able to provide examples of when this happens?

Answer 3 · 2023-09-01 08:10:48

andy கேள்வியின் உரிமையாளர்

13/9/23, முற்பகல் 4:29

Yes all websites. I posted clear screenshots. It's only in chat support. I have to detach the keyboard to see the bottom of the chat where the new responses are and where my text is. You know chat? It's usually a bot but if you complain enough you get a human.

Answer 4 · 2023-09-01 08:10:48

Paul

Moderator
Top 10 Contributor

13/9/23, முற்பகல் 8:50

Hi Andy.

Yes, I know of those services - always hard to tell who you are dealing with.

I can only think that the chatbot designers have either not designed for mobile devices and/or have not tested on Firefox.

Answer 5 · 2023-09-01 08:10:48

andy கேள்வியின் உரிமையாளர்

14/9/23, முற்பகல் 7:53

So the designers of every website didn't think cell phones might be used and have never heard of Firefox. I would say blaming the other guy would fall under "not solved". Not helpful, and why bother? Anyone can say I don't know.