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Recurring Error Code

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 9 views
  • Last reply by cor-el

feather.jonathan
feather.jonathan
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There are two websites (at least) in which I've been receiving the same error message (see attached). Because these were sites I need for work, I first worked with IT Services and they first suggested clearing the cache. That did seem to work for about a week and a half. However, 2 days ago, it started happening again and now clearing the cache does not seem to work. I know it's a firefox issue because the pages load fine on Chrome.

There are two websites (at least) in which I've been receiving the same error message (see attached). Because these were sites I need for work, I first worked with IT Services and they first suggested clearing the cache. That did seem to work for about a week and a half. However, 2 days ago, it started happening again and now clearing the cache does not seem to work. I know it's a firefox issue because the pages load fine on Chrome.
Attached screenshots

All Replies (2)

Terry
Terry
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You could try clearing cookies.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

If clearing cookies doesn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.