Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is not working

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 9 views
  • Last reply by Scribe

I cant load any website... Im stuck on the Main Screen

I cant load any website... Im stuck on the Main Screen

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi, please try a different browser to verify that it's a Firefox issue. If it's OK in another browser, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

Windows: C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

Mac: Delete Firefox from the Applications folder.

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Read this answer in context 👍 0

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi, please try a different browser to verify that it's a Firefox issue. If it's OK in another browser, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

Windows: C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

Mac: Delete Firefox from the Applications folder.

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!