Firefox updated and all of my browsing history, bookmarks, and passwords are gone (Mac)
This morning I got onto my Mac to find that Firefox was not playing my streaming services (such as Hulu), so I restarted the browser to find that all of my tabs, bookmarks, and passwords were completely gone. I cannot recover them in anyway and this is extremely upsetting as most of it was for my grad school work. If anyone has anyway of helping or recovering this information, I would greatly appreciate any help!
தீர்வு தேர்ந்தெடுக்கப்பட்டது
If you lost personal data then it is possible that a new default-release profile folder has been created.
See "Determine if Firefox has created a new profile":
- https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks
- https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update
You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
See also:
Read this answer in context 👍 1All Replies (4)
Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
How many profiles are listed?
How many should be there?
Also, open the profile folder in your file explorer.
தீர்வு தேர்ந்தெடுக்கப்பட்டது
If you lost personal data then it is possible that a new default-release profile folder has been created.
See "Determine if Firefox has created a new profile":
- https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks
- https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update
You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
See also:
This was a lifesaver!!! I cannot thank you enough!
cor-el said
If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.
- https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks
- https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update
See also:
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles