Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My firefox keeps crashing when I go to get on a particular facebook app. This only started a few days ago... Help please!

  • 6 பதிலளிப்புகள்
  • 8 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Doggirl33

Ok so a couple of days ago, I got on Facebook to play one of my favorite games. As soon as the game started to load, Firefox crashed. It's been happening all the time since the first try and well I don't want to have to switch browsers. I've tried the Firefox reset that was mentioned in a past post but it only worked until I tried to put a new design on the top of my browser.

Can anybody explain why it's only on one Facebook app that makes it crash and how to stop it? Please and thank you!

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Ok That seemed to work. Just weird because I've had webroot as my anti-spyware for years on Firefox without trouble. Thank you.

Read this answer in context 👍 0

All Replies (6)

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

This is what was in my Troubleshooting info menu: Application Basics

Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

Report ID: bp-287546d7-019f-4360-9b40-9d5cb2150901 Submitted: 5 hours ago

Report ID: bp-8f0dce84-2b88-4fe8-b47d-d1fcc2150901 Submitted: 5 hours ago

Report ID: bp-ee87e740-fdb8-424d-be4d-2e8062150901 Submitted: 5 hours ago

Report ID: bp-67195f19-ac5d-47d0-b428-938a72150901 Submitted: 5 hours ago

Report ID: bp-0edefaad-f4a6-4a9e-b90b-eaf512150831 Submitted: 1 day ago

Report ID: bp-92121e92-0a33-4732-bad7-ae22a2150831 Submitted: 1 day ago

Report ID: bp-a370160c-b586-46cb-a701-636c62150831 Submitted: 1 day ago

Report ID: bp-c5197668-ef99-4b2f-b219-bd3f02150831 Submitted: 1 day ago

Report ID: bp-615403ff-6919-4839-8691-ab2242150831 Submitted: 1 day ago

All Crash Reports


Name: Webroot Filtering Extension Version: Enabled: true ID:

Name: Yahoo! Toolbar Version: Enabled: true ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}


Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 7-10-2015 Driver Version: GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 1854103c Supports Hardware H264 Decoding: true Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1441111316 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1441111316 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441111314 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441112262 places.history.expiration.transient_current_max_pages: 104472 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1441112260

Important Locked Preferences


Incremental GC: true


Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

thank you. this kind of crash is very likely caused by the webroot filtering program that you have running on the machine. please disable its firefox extension once or in case this doesn't help to address the crash try to totally uninstall the program.

Webroot was uninstalled when I tried the Firefox refresh so I don't think that's it.

hi, webroot is probably an extension that is installed systemwide, so it doesn't get affected when you reset your profile. it is also clearly shown as present in the crash reports that were part of the troubleshooting info page... so please try to disable the addon or generally uninstall webroot from the system control panel and see if the crashes continue.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Ok That seemed to work. Just weird because I've had webroot as my anti-spyware for years on Firefox without trouble. Thank you.

Doggirl33 மூலமாக திருத்தப்பட்டது