Hi sajidali, I understand you are having issues with your new Firefox OS device. Please reply to this message with the following information: * What is the OS version and Build ID found in the Device Information page? Please visit [http://mzl.la/Gzz6Kp this link] if you need help finding the Build ID of your phone. * Please provide the exact steps to reproduce the issue you are encountering. * Who is your current cell phone carrier? * How often do you encounter this issue? * Does the problem also happen when connected to a Wi-Fi? * Do you encounter this problem with all applications in the Marketplace, or only certain applications? Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you! - Ralph