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Bought VPN subscription on wrong email

  • 1 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av Edwin Dubon

jenn.nguyen19
jenn.nguyen19
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Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com

Hi, I bought the yearly option for the VPN under the email supjenn@mozilla.com and I have no access to this email so I cannot activate the account, and would like to get it transferred to my actual email ... @gmail.com

Ändrad av James

Alla svar (1)

Edwin Dubon
Edwin Dubon
  • Moderator
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Hey there,

This is a known issue we've been handling lately, please send us a support request for this issue through the Get Help option found within the Settings of the VPN client. This way we will be able to further assist you with the resolution of this problem.

Make sure to type in the wrong email as well.

Regards,