Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Do you like to anger your users?

  • 3 svar
  • 2 har detta problem
  • 13 visningar
  • Senaste svar av chzuck

more options

Tonight I go on Firefox and now all my add-ons are gone. No warning, no explanation. I want my add-ons back! Fadebook Purity to control the FB monster. Ad block to control the out of control ads. I will be searching for another browser! Your ruined Firefox, thank you very much!

Tonight I go on Firefox and now all my add-ons are gone. No warning, no explanation. I want my add-ons back! Fadebook Purity to control the FB monster. Ad block to control the out of control ads. I will be searching for another browser! Your ruined Firefox, thank you very much!

Vald lösning

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

Läs svaret i sitt sammanhang 👍 1

Alla svar (3)

more options

Sorry, it's not intentional. A critical certificate expired (which obviously should not happen). The Add-ons team is working on a fix for this. Official updates are expected to be posted here:

https://discourse.mozilla.org/t/certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047

Currently, the only workaround is to set your system clock back (for example, if your date is May 3, set to May 2; if your date is May 4, set to May 3). You might have to reinstall extensions after that, or maybe Firefox will detect the difference at your next shut down/restart. Changing the date may have other consequences, so this option isn't ideal.

more options

Vald lösning

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

more options

Thanks for this info. Minutes after I made the suggested change I had my addons back and working fine. Thanks for the fix and quick response!

May I also offer an apology for the way in which I posted this issue. I was thinking Firefox was making big changes without notifying its users.

Ändrad av chzuck