Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Gray Box in Top Left Corner

  • 2 svar
  • 1 har detta problem
  • 4 visningar
  • Senaste svar av icybit

more options

Hello,

Recently I have had a problem with Mozilla Firefox where a partially transparent gray/black box appears in the top left corner of my computer monitor. I am using a Toshiba Satellite L755 laptop (1366x768 screen) attached to an HP S2031 external monitor(1600x900 screen) via a VGA cable. I am using Windows 10 and the monitor is set to "extend" mode, where I can drag windows from one monitor to the other. When a Firefox window is on the laptop's screen there is no gray box, but if I move the Firefox window to my external monitor and increase the width of the screen past 1366 pixels, the box appears with a width of (Firefox window size - 1366). The rectangular box also extends to the bottom of the bookmark bar. I have only noticed this effect when stretching the window horizontally, not vertically. I have tried disabling hardware acceleration, clearing cookies and cache, starting Firefox in safe mode, and reinstalling Firefox, and none of these helped. I do not know exactly when this issue started occurring but I believe it was a couple updates ago. I also posted to the Firefox subreddit but it seems no one was able to help me. I would really appreciate any help or ideas as to how this can be fixed. Thanks a lot for your time.

Hello, Recently I have had a problem with Mozilla Firefox where a partially transparent gray/black box appears in the top left corner of my computer monitor. I am using a Toshiba Satellite L755 laptop (1366x768 screen) attached to an HP S2031 external monitor(1600x900 screen) via a VGA cable. I am using Windows 10 and the monitor is set to "extend" mode, where I can drag windows from one monitor to the other. When a Firefox window is on the laptop's screen there is no gray box, but if I move the Firefox window to my external monitor and increase the width of the screen past 1366 pixels, the box appears with a width of (Firefox window size - 1366). The rectangular box also extends to the bottom of the bookmark bar. I have only noticed this effect when stretching the window horizontally, not vertically. I have tried disabling hardware acceleration, clearing cookies and cache, starting Firefox in safe mode, and reinstalling Firefox, and none of these helped. I do not know exactly when this issue started occurring but I believe it was a couple updates ago. I also posted to the Firefox subreddit but it seems no one was able to help me. I would really appreciate any help or ideas as to how this can be fixed. Thanks a lot for your time.
Bifogade skärmdumpar

Ändrad av icybit

Alla svar (2)

more options

Can you please go to the Edit beside your question and back space the 1st letter to the margin.

more options

Sorry for the mistake, I have fixed it now.