Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

After running Malwarebytes, firefox cannot connect to the internet. Can I download firefox and install it again?

  • 2 svar
  • 2 har detta problem
  • 623 visningar
  • Senaste svar av jscher2000

more options

After running Malwarebytes, it identified 19 threats which I put in quarantine. However, the browser now has difficulty connecting to the internet. It opens a tab, but then it just goes on and on without opening the page. Sometimes I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I tried to restore the 'threats' hoping that I would get firefox working again, but it did not help. How do I solve this problem? Can I download and install Firefox again? Would it work? Thanks a lot.

Please note: I am sending you this question from my laptop, not the computer I have problem with. This is in regards to the "Share data" button below!

Vald lösning

Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.

Läs svaret i sitt sammanhang 👍 4

Alla svar (2)

more options

Hi, try restarting Firefox first. If no help, see if this points you in the right direction: How to run Firefox when your profile is missing or inaccessible

You can do a clean reinstall, but since it doesn't replace your Profile, it's probably best to follow the above advice.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Ändrad av Scribe

more options

Vald lösning

Do you have a paid or trial installation of Malwarebytes Premium (not just the basic free features)? Some users are reporting incompatibilities between the Malwarebytes Anti-Exploit feature/module and Firefox 54. The Anti-Exploit settings should allow you to make an exception for Firefox as a workaround.