will not open a link, shows google homepage instead in a new window
I have clicked on restore deafault setting. I have Kaspersky pure installed. This has only just started happening. I have windows 10 on a Packard Bell easynote laptop that is 3 years old.
Alla svar (3)
Hi, you seem to have the extension 'Kaspersky Protection 4.6.3-7 (light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com)' can you try disabling it? [Add-ons Manager (Ctrl+Shift+A) > Extensions].
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Hi, thank you for this. Sadly it did not work. I have 4.6.1.170 Kaspersky extension.
OK, so just to clarify, this happens when you click on a link in any web page? Are you sure that it is actually Google home page - can you look at the address in the address bar and make sure that it isn't something else (malware) pretending to be Google?
If in doubt, you can paste it into a reply, or you can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Note that not all removal programs will detect all malware, so you may need to run several or all of them.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!