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Firefox crashes

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everytime i try to use firefox it crashes. i have tried uninstalling and reinstalling and it hasnt helped at all. this is what came up when i followed the help steps on the web for crashes

   Firefox Help
   Search

Refine your search Found 0 results for RaiseTheExceptionInternalOnly(Object*, int, int) in English

Can't find what you're looking for? Ask a support question instead!

everytime i try to use firefox it crashes. i have tried uninstalling and reinstalling and it hasnt helped at all. this is what came up when i followed the help steps on the web for crashes Firefox Help Search Refine your search Found 0 results for RaiseTheExceptionInternalOnly(Object*, int, int) in English Can't find what you're looking for? Ask a support question instead!

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Start by using the Diagnose Firefox issues using Troubleshoot Mode this should help figuring out what is wrong.