Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Firefox wants to install a new helper tool but does not accept my apple or computer password. I just got a new Mozilla password and it is rejected

jbr одговорено
ikarpiak@ou.edu

Mozilla wants to install a helper tool and does not accept any passwords. Even my new Mozilla password. Firefox is not operating.

Mozilla wants to install a helper tool and does not accept any passwords. Even my new Mozilla password. Firefox is not operating.

Сви одговори (1)

Are you on a managed/company device? The long explanation is: Troubleshoot Firefox updates and the Helper tool

The best solution however is: in case some of the system permissions got set the wrong way just delete the app, download a fresh copy from www.firefox.com — and drag the app back. Your data stay untouched, just the app bundle will get a fresh kick to even out any access issues.

For most people this was just a one–time event. Hope you have success with this scenario too.

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