Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Can't see emails; account folder in Profiles is empty

  • 1 одговор
  • 2 имају овај проблем
  • 2 прегледа
  • Последњи одговор послао Bderksen

more options

For several years, I have been using three accounts in Thunderbird. Suddenly, on one account, all emails and sub folders have disappeared. None of the folders show, (Drafts, Trash, etc) except for "Inbox", and clicking on this has no effect, although it does appear that there are "placeholders" but no data for the emails that should be in the inbox. The folder for this account in Profiles\xxx.default\mail is empty. The folders for the other accounts have the appropriate files and sub-folders. I cannot find the missing .sbd folders or .msf files in the Recycle folder or anywhere else on the hard derive. I have tried "Repair Folder" with no effect. There is a possibility that Thunderbird may have been in the process of Compacting Folders when I shut the computer down. Any suggestions for recovering these files/emails would be greatly appreciated! Thunderbird 38.5.1, Win XP SP3

For several years, I have been using three accounts in Thunderbird. Suddenly, on one account, all emails and sub folders have disappeared. None of the folders show, (Drafts, Trash, etc) except for "Inbox", and clicking on this has no effect, although it does appear that there are "placeholders" but no data for the emails that should be in the inbox. The folder for this account in Profiles\xxx.default\mail is empty. The folders for the other accounts have the appropriate files and sub-folders. I cannot find the missing .sbd folders or .msf files in the Recycle folder or anywhere else on the hard derive. I have tried "Repair Folder" with no effect. There is a possibility that Thunderbird may have been in the process of Compacting Folders when I shut the computer down. Any suggestions for recovering these files/emails would be greatly appreciated! Thunderbird 38.5.1, Win XP SP3

Изабрано решење

I ran CHKDSK and it found and fixed a bunch of orphaned files. This restored the mail folder and solved the problem.

Прочитајте овај одговор са објашњењем 👍 0

Сви одговори (1)

more options

Одабрано решење

I ran CHKDSK and it found and fixed a bunch of orphaned files. This restored the mail folder and solved the problem.