Note:

Report ID: bp-c04b0f1a-10c5-41f0-b0a3-3e3002141010 Submitted: 2 days ago Report ID: bp-f266dc3d-2b88-4f06-8698-9c7082141010

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

EMCheckCompatibility False

Total Virtual Memory 2147352576

Available Virtual Memory 2051600384

System Memory Use Percentage 93

Available Page File 1244311552

Available Physical Memory 65847296

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Network Proxy

Type about:preferences<Enter> in the address bar.

Select Advanced > Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.

I have been trying all your great suggestions, but no success. My side works perfect, but my wife's side will not connect. Her E-mails are coming thru, but she can not open any attachments or download any pictures. This is weird - one side works and the other side doesn't.

Thanks for all your help.

Were you logged in as your wife? If your side works, and using the same program does not work for her, it has to be in the settings.

I tripped over the solution. Tools.options.advanced.connection.settings. First user: use system proxy settings Second user: no proxy.

Don't really know why, but it works.

Thanks again for all your help.

I had told you to check the Network Proxy before. Glad your both online. Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.