Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Learn More

Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.

I have a problem, my ang antivirus detected virus addon in my firefox

  • 5 odgovorov
  • 1 ima to težavo
  • 13 ogledov
  • Zadnji odgovor od Shadow110

peter22557
peter22557
more options

AVG detected connection addons.cdn.mozilla.net and closed it becouse it was infected by Java:malware-gen [Trj] Later i discovered something. Connection was from free download manager addon. Then i decided to uninstall fdm addon and program.

AVG detected connection addons.cdn.mozilla.net and closed it becouse it was infected by Java:malware-gen [Trj] Later i discovered something. Connection was from free download manager addon. Then i decided to uninstall fdm addon and program.

Vsi odgovori (5)

Mkll
Mkll
more options

Hello, Since you uninstalled the problem add-on, let's do a refresh!

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

FredMcD
FredMcD
more options

peter22557 said

Connection was from free download manager addon

You should contact its support and ask about this.

peter22557
peter22557 Lastnik vprašanja
more options

Thank's for answers. I alredy fixed my firefox.I posted this here as warning for others and mozilla support to prevent from spreading virus. :)

peter22557
peter22557 Lastnik vprašanja
more options

I discovered something important now. That virus copied himself to appdata/local/temp names of virus files are tmp-fhz.xpi and tmp-vbv.xpi

Shadow110
Shadow110
more options

Thank you for letting us know. Unfortunately Mozilla Firefox Support can do nothing about this. You need to go back to the addon page you downloaded that from and find the greyed out Report Abuse link and provide the information there.

Suggest you also continue to further explore removing anything left over. Please use more than 1 scanner as each uses diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.