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Thunderbird won't install because profile is missing. I need help on this and it seems that no one is getting a good answer on this.

  • 3 odgovori
  • 3 imajo to težavo
  • 4 ogledi
  • Zadnji odgovor od christ1

ackruszka
ackruszka
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My profile is missing. Tried transferring from Windows 10 to Mac OS 10.12.5. Still no luck. Have not been able to use thunderbird since June. There must be something I can do.

My profile is missing. Tried transferring from Windows 10 to Mac OS 10.12.5. Still no luck. Have not been able to use thunderbird since June. There must be something I can do.

Vsi odgovori (3)

christ1
christ1
  • Top 25 Contributor
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Tried transferring from Windows 10 to Mac OS 10.12.5.

Please explain in detail what steps you did. Include exact folder names and absolute path information.

Also, please post the contents of your profiles.ini file.

thomasb
thomasb
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I have the Same problem: While attempting to move the profile file from my PC to replace the one in my new Mac, I forgot to turn off Thunderbird during the process. Now I can't open Thunderbird at all, getting the "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible" message. Nor can I find the T-bird folders on the Mac to fix them that way.

I also attempted a clean uninstall/reinstall with both Firefox and T-bird with the same results. Attempts to find the proper T-bird folder on the Mac have failed.

I have access to both my PC and the Mac T-bird profile folders, but where do I put them to get T-bird going again?

Thanks

christ1
christ1
  • Top 25 Contributor
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thomasb,

please start a new topic for your problem. https://support.mozilla.org/questions/new