Can't refresh as firefox wont let me click certain links also, back button, clear history and, right clicking menu items out of service. Help.
Application Basics
Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.7.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org
Name: Google Translator for Firefox Version: 2.1.0.5.1.1-signed Enabled: true ID: translator@zoli.bod
Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com
Name: Reddit Enhancement Suite Version: 4.6.1 Enabled: true ID: jid1-xUfzOsOFlzSOXg@jetpack
Name: RefreshBlocker Version: 0.8.1-signed.1-signed Enabled: true ID: {55ce2530-61df-4ddc-b287-feae64e70575}
Name: Skype Version: 8.1.0.9134 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Graphics
Adapter Description: NVIDIA GeForce 310M Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none Device ID: 0x0a75 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 5-5-2010 Driver Version: 8.16.11.8988 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 general.autoScroll: false gfx.crash-guard.d3d11layers.appVersion: 45.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0a75 gfx.crash-guard.d3d11layers.driverVersion: 8.16.11.8988 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1456274347 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1456274348 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160407164938 media.gmp-manager.lastCheck: 1462401778 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Simon\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Simon\AppData\Local\Temp\WebRTC.log network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1462074333 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Officejet_6000_E609n_Series.print_bgcolor: false print.printer_HP_Officejet_6000_E609n_Series.print_bgimages: false print.printer_HP_Officejet_6000_E609n_Series.print_duplex: -437918235 print.printer_HP_Officejet_6000_E609n_Series.print_edge_bottom: 0 print.printer_HP_Officejet_6000_E609n_Series.print_edge_left: 0 print.printer_HP_Officejet_6000_E609n_Series.print_edge_right: 0 print.printer_HP_Officejet_6000_E609n_Series.print_edge_top: 0 print.printer_HP_Officejet_6000_E609n_Series.print_evenpages: true print.printer_HP_Officejet_6000_E609n_Series.print_footercenter: print.printer_HP_Officejet_6000_E609n_Series.print_footerleft: &PT print.printer_HP_Officejet_6000_E609n_Series.print_footerright: &D print.printer_HP_Officejet_6000_E609n_Series.print_headercenter: print.printer_HP_Officejet_6000_E609n_Series.print_headerleft: &T print.printer_HP_Officejet_6000_E609n_Series.print_headerright: &U print.printer_HP_Officejet_6000_E609n_Series.print_in_color: true print.printer_HP_Officejet_6000_E609n_Series.print_margin_bottom: 0.5 print.printer_HP_Officejet_6000_E609n_Series.print_margin_left: 0.5 print.printer_HP_Officejet_6000_E609n_Series.print_margin_right: 0.5 print.printer_HP_Officejet_6000_E609n_Series.print_margin_top: 0.5 print.printer_HP_Officejet_6000_E609n_Series.print_oddpages: true print.printer_HP_Officejet_6000_E609n_Series.print_orientation: 0 print.printer_HP_Officejet_6000_E609n_Series.print_page_delay: 50 print.printer_HP_Officejet_6000_E609n_Series.print_paper_data: 1 print.printer_HP_Officejet_6000_E609n_Series.print_paper_height: 11.00 print.printer_HP_Officejet_6000_E609n_Series.print_paper_name: print.printer_HP_Officejet_6000_E609n_Series.print_paper_size_type: 0 print.printer_HP_Officejet_6000_E609n_Series.print_paper_size_unit: 0 print.printer_HP_Officejet_6000_E609n_Series.print_paper_width: 8.50 print.printer_HP_Officejet_6000_E609n_Series.print_resolution: -437918235 print.printer_HP_Officejet_6000_E609n_Series.print_reversed: false print.printer_HP_Officejet_6000_E609n_Series.print_scaling: 1.00 print.printer_HP_Officejet_6000_E609n_Series.print_shrink_to_fit: true print.printer_HP_Officejet_6000_E609n_Series.print_to_file: false print.printer_HP_Officejet_6000_E609n_Series.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_6000_E609n_Series.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_6000_E609n_Series.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_6000_E609n_Series.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.cookies: false privacy.cpd.offlineApps: true privacy.cpd.sessions: false privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1461561620
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSSMIME Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSSSL Expected minimum version: 3.22.3 Basic ECC Version in use: 3.22.3 Basic ECC
NSSUTIL Expected minimum version: 3.22.3 Version in use: 3.22.3
Experimental Features
So, so far menu button dont work so i cant try to disable addons. restarted computer and firefox multiple times same issue tried to do the refresh fire fox on your website but it wont let me click the link. the back button is not working clear history is not working. can not right click and select anything from the drop down box the box disappears but nothing happens tried every option in that box. tried disabling add block plus everywhere option. Installed skype about a week ago and it installed an extension for fire fox but have not had a problem in a week. obviously the first thing to do is to disable and/or remove addons and extensions but it wont let me access this area.
Izbrana rešitev
thanks for your help. it seems the problem has solved itself. i dont know what to say i tried restarting firefox and my pc multiple times and it did not work but now that i ran it as admin everything seems to be fine even without admin privilege. if it happens again i will post a new help. I am still a little worried about a virus or something like that but windows defender came back with nothing. will run malware bytes next. I am usually pretty careful about virusses and such have not had one in over 10 years, knock on wood.
Preberite ta odgovor v kontekstu 👍 0Vsi odgovori (5)
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
Create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Update: my mouse has a back button on it which seems to work. will be running virus scan in the mean time , windows defender an malware bytes
cor-el said
Try to start Firefox in Safe Mode to see if that works.Create a new profile to test if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
I was just figuring out how to start in safe mode and i selected run as administrator and everything is working now but i am still concerned i will close out the program and try to run it again without admin privilege and see if it still works.
Izbrana rešitev
thanks for your help. it seems the problem has solved itself. i dont know what to say i tried restarting firefox and my pc multiple times and it did not work but now that i ran it as admin everything seems to be fine even without admin privilege. if it happens again i will post a new help. I am still a little worried about a virus or something like that but windows defender came back with nothing. will run malware bytes next. I am usually pretty careful about virusses and such have not had one in over 10 years, knock on wood.
It could have been a corrupt file that was overwritten.