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I have Nuance PDF Converter 7.2 and after I scan a document and want to email it, I get an error message that says the scan cannot be attached to an email.

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nljjm
nljjm
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I want to be clear: I can scan the document with Nuance PDF Converter 7.2, but after the scan, I want to email the scan to someone. When I click on the word "email" on the left side of the Nuance screen, I get a failure message. For a couple of years this process worked without a problem. I was told by Nuance Support that the problem was in the email software. Is there something on a drop down menu that I can click on the resolve the problem? Thanks.

I want to be clear: I can scan the document with Nuance PDF Converter 7.2, but after the scan, I want to email the scan to someone. When I click on the word "email" on the left side of the Nuance screen, I get a failure message. For a couple of years this process worked without a problem. I was told by Nuance Support that the problem was in the email software. Is there something on a drop down menu that I can click on the resolve the problem? Thanks.

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user1121639
user1121639
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The problem could be that your computer doesn't have Thunderbird identified as the default e-mail program, so the first step is:

Thunderbird: Menu bar: Tools: Options: Advanced Tab: System Integration: Press the "Check Now..." button.

In the resulting "System Integration" window, make sure that "E-Mail" is check-marked, and "Always perform this check when starting Thunderbird" is checked. Then click the "Set as Default" button.

If you have Windows 8 or 8.1, then there is also another step:
Windows Control Panel: Programs: Default Programs: Set your default programs.
Find "Thunderbird" on the left side, and click to select it.
On the right side, click "Set this program as default".

Then reboot the computer.
---

If the problem still exists, then do a clean install of Thunderbird:

Certain Thunderbird problems can be solved by performing a Clean reinstall. This means you remove Thunderbird's program files and then reinstall Thunderbird. Please follow these steps:

  1. Download the latest version of Thunderbird from http://www.mozilla.org/en-US/thunderbird/ and save the setup file to your computer.
  2. After the download is complete, close all Thunderbird windows (Click Exit/Quit from the menu button on the right).
  3. Delete the Thunderbird installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Thunderbird\
      • C:\Program Files (x86)\Mozilla Thunderbird\
    • Mac: Delete Thunderbird from the Applications folder.
    • Linux: If you installed Thunderbird with the distro-based package manager, you should use the same way to uninstall it - see Install Thunderbird on Linux. If you downloaded and installed the binary package from the Thunderbird Download Page, simply remove the folder thunderbird in your home directory.
  4. Now, go ahead and reinstall Thunderbird:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to open Thunderbird after clicking the Finish button.

WARNING: Do not run Thunderbird's uninstaller or use a third party remover as part of this process, because that could permanently delete your Thunderbird data, including but not limited to, extensions, emails, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!