Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Inability to use firefox to login to Kaiser Permanente website. Can use MS EDGE just fine

  • 1 odpoveď
  • 1 má tento problém
  • 4 zobrazenia
  • Posledná odpoveď od cor-el

more options

Since yesterday, I am unable to login to the Kaiser Permanente website. the page is greyed out and the loading symbol just continues to circle. When I talked to Kaiser tech support, they asked me to try another browser. I tried MS edge and it worked easily. They said they had been getting calls about this very problem. There seems to be a conflict between kaiser website and firefox browser. I prefer firefox to edge or chrome. I can't fix this. Does anyone have any ideas? TJ

Since yesterday, I am unable to login to the Kaiser Permanente website. the page is greyed out and the loading symbol just continues to circle. When I talked to Kaiser tech support, they asked me to try another browser. I tried MS edge and it worked easily. They said they had been getting calls about this very problem. There seems to be a conflict between kaiser website and firefox browser. I prefer firefox to edge or chrome. I can't fix this. Does anyone have any ideas? TJ

Všetky odpovede (1)

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window