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I cannot login back into Mozilla Discourse

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Hello, No, this is not Mozilla Discourse forum, and this it not the place to ask this question, however, I do not have a choice.

I cleared all cookies in Firefox, and relaunched, and then I could not log back into the forum, there is only one button, (login/signup); for some reazon, I prompts me to create a new account, instead of login into the account that I already have.

I tried Firefox, I tried Brave, I tried Epiphany browser (Ubuntu). I can not log back in.

Logical next step is trying to contact Mozilla's discourt support, however, there is not a way to contact support, not an email, not a phone number, anywhere on the website. I only found an actual street address, for me to send a .... letter?. Is this on purpose?.

I do not mean to be a Karen, but, it is silly, So, can a gentle soul share an email address to the discord support team, so I can try to solve my issue appropiately?

Thank you.

Hello, No, this is not Mozilla Discourse forum, and this it not the place to ask this question, however, I do not have a choice. I cleared all cookies in Firefox, and relaunched, and then I could not log back into the forum, there is only one button, (login/signup); for some reazon, I prompts me to create a new account, instead of login into the account that I already have. I tried Firefox, I tried Brave, I tried Epiphany browser (Ubuntu). I can not log back in. Logical next step is trying to contact Mozilla's discourt support, however, there is not a way to contact support, not an email, not a phone number, anywhere on the website. I only found an actual street address, for me to send a .... letter?. Is this on purpose?. I do not mean to be a Karen, but, it is silly, So, can a gentle soul share an email address to the discord support team, so I can try to solve my issue appropiately? Thank you.

Všetky odpovede (9)

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Hi

Sorry to hear that you are having a problem trying to connect to our community spaces.

You mention Discourse and Discord - at Mozilla we use both. Which is the one that you are trying to access?

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Sorry, I misstyped, I mean I can't log into https://discourse.mozilla.org/ username is SvetlanaDragunova Thank you

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Unfortunately, we don't have a support team for Discourse. The development itself is paused since 2019 if I look from their repo.

However, I belive Discourse account system is using IAM, which is a system commonly used in other Mozilla community facing platforms. So I suggest reaching out to IAM Matrix room (although they're also a bit dormant from what I see).

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Ok, welp I am still getting notifications to my email from the threads I am following, but I cannot login to unsubscribe.

Fun times.

Thanks for your reply Laters

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That's unfortunate, indeed. Apologies about that!

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Whatever, So, how can I delete that account? is there someone I can send an email to and ask for it to be deleted?

Thanks

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Let me ask around and get back to you once I hear something.

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Hey Svetlana,

Can you email me with the same email address that you use for Discourse so we can verify your identity before I make a request for account deletion?

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Ok, I sent you an email to the address in your profile, Thank you.