Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Learn More

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

Old account

  • 3 odpovede
  • 1 má tento problém
  • 20 zobrazení
  • Posledná odpoveď od user3585702

Jane
Jane
more options

Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use. 

I am sure I had a Firefox account many years ago and this is the problem. How can I delete the old account without knowing the main email address so I can use those email addresses again?
Can anyone help. I have just set up a new Firefox account. I tried to enter two different secondary email addresses, but both are already in use. I am sure I had a Firefox account many years ago and this is the problem. How can I delete the old account without knowing the main email address so I can use those email addresses again?

Vybrané riešenie

Dear Jane, have you tried to reset your account password by entering one of the two secondary email addresses?

Čítať túto odpoveď v kontexte 👍 0

Všetky odpovede (3)

user3585702
user3585702
more options

Dear Jane, without knowing the main email address of the old account it is impossible to reuse it for a new subscription for the firefox account. It is better to create a new account with a new email address.

I hope I was helpful

Jane
Jane Autor otázky
more options

My problem is that there are two of my other email addresses tied up with the old account...therefore what is the point in having secondary email addresses if they cannot be used in the recovery process?

user3585702
user3585702
more options

Vybrané riešenie

Dear Jane, have you tried to reset your account password by entering one of the two secondary email addresses?