1. How to Get a Refund AFTER having been forced to UNINSTALL Mozilla VPN; 2. After installing Mozilla VPN Thunderbird will not load; 3. After installing Mozilla VPN Carbonite "has no record of files to back up on this computer"
I very much like the IDEA of Mozilla VPN. I'll be happy to try it again when the bugs are out. At the same time, if anyone has quick fixes for the following problems, I'll re-download and re-install Mozilla VPN.
I downloaded, installed and ran Mozilla VPN yesterday, 1/30/21 on my W10 PC running the latest Firefox and Thunderbird. There were no recent changes to my machine. I had even (for other reasons) turned off MS Update for thirty days.
Problem 1. After installing and turning on Mozilla VPN, I immediately could no longer post Comments on the Washington Post website or recommend other people's posts. This was not true on the NYTimes website. Not a big problem. Nor could I post Comments or recommend other comments with Mozilla VPN turned off, even after a reboot. So I continued, shut down the machine at the end of the day and booted up this morning, 1/31/21. After deleting Mozilla VPN and rebooting I was again able to post on the WaPo site.
Problem 2. On opening up this morning I noticed that Thunderbird hadn't loaded automatically, which I have always had it do. I then tried to start Thunderbird manually, from the taskbar, the start menu, and the desktop. I tried to do this in as many ways as I could think of. None of them worked. Thunderbird would not even display itself. I turned Mozilla VPN off. Thunderbird still would not even begin to start. I rebooted the machine with Mozilla VPN off. Thunderbird would not open. I finally uninstalled Mozilla VPN and rebooted. Thunderbird opened up and is usable.
Problem 3. On booting up this morning (1/31/21) there was a large notice from Carbonite to the effect that Carbonite had no indication of which files on my computer to back up. Now I have used Carbonite for more than three years, during which Carbonite has automatically backed up files and folders specifically selected by me, every day and sometimes more frequently. But immediately after deleting Mozilla VPN and rebooting, I went to the Carbonite site and found everything in order regarding my files and instructions.
As I said, I like the idea of a VPN. I particularly like the idea of a Mozilla VPN; it's a company I know and trust, having run both Firefox and Thunderbird for a number of years. I just wonder whether Mozilla VPN is ready for prime time. Of course, the problems I described may have easy solutions and I'd very much like to believe that and use those solutions and Mozilla VPN. But until then, I'll just watch from the sidelines.
Všetky odpovede (1)
Hi there.
It seems like you have a lot going on here and we appreciate you took the time to reach out and try to get this resolved.
A few things here.
Regarding your Thunderbird and potentially the Carbonite issue. this could be due to local device level access. Check out this article to enable local device access. https://support.mozilla.org/en-US/kb/enable-local-device-access-mozilla-vpn-windows
For your issue with the Washington post comments. I tried testing this out with my Mozilla VPN turned on while visiting their site. Some portions of the site do not load until the VPN is turned off. This may be due to the lack of split tunneling feature built into the product. Portions of the site are being blocked due to how Washington Post has setup their site and user tracking on it.
Luckily, this feature is on our roadmap for later this year. So for the first issue you could try turning the VPN off then back on to see if the comments load for you, but a full solution is likely down the road a few months for this.
I hope this helps.