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Lost passwords

  • 2 odpovede
  • 1 má tento problém
  • 3 zobrazenia
  • Posledná odpoveď od cor-el

kathryn.deane
kathryn.deane
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hi guys. My computer was running slowly, so I ran the reset programme as you recommend. You say that this doesn't affect stored passwords - but I've lost every single one of mine. and worse, it doesn'tseem to be saving any new ones either.

many thanks

Kathryn Deane

hi guys. My computer was running slowly, so I ran the reset programme as you recommend. You say that this doesn't affect stored passwords - but I've lost every single one of mine. and worse, it doesn'tseem to be saving any new ones either. many thanks Kathryn Deane

Všetky odpovede (2)

FredMcD
FredMcD
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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also check if you have a logins-backup.json, either in the current profile folder or in the "Old Firefox Data" folder on the desktop.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.