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The latest Firefox update (57.0) has rendered the browser unusable on my computer. Constantly hangs and won't respond. How can I revert to older version?

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  • 73 má tento problém
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  • Posledná odpoveď od philipp

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Firefox was perfect until I installed the latest version (57.0). Now it is unusable - it hangs, stops responding. I've disabled all add-ins and followed all of the steps recommended, but nothing helps. I'm running Windows 10 on an HP Pavilion dv7 notebook PC with Core i7-2670QM CPU @2.20 GHz, 12 GB RAM, 64-bit operating system.

Vybrané riešenie

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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Vybrané riešenie

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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That worked! Thank you very much!

philipp said

hi, thanks for reporting this. can you try if this change can fix the performance problem?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
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This is the worst internet experience I've had to date, and that includes waiting for dialup to connect. For example: Browsing Facebook, DO NOT use the search bar on facebook, the browser will overload and begin to cripple your computer to the point that only a hard shut down will work. The back button will confuse the browser to the point of crippling (hard reset needed). Want to shut down your personal browser and go into work mode? Good luck with that! You'll need to force quit Firefox on your Mac. Although it will take about 15 minutes, as firefox has taken over your entire computer with that spinning wheel. Finally the force quit option window appears and another few minutes will go by while you wait to confirm that you want to force quit. Run a cleaner like CCleaner. Then re-open firefox for 3 minutes of clean high speed browsing. Repeat. Be sure not to have anything else open, like work documents, music projects, photo editors, etc. Because all of it will be lost due to the hard shut down that is required literally 10/10 times you use this new "blazing fast" browser.

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liked firefox can't use it now

don't have time to waste fixing it

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Any version from 57.0 forward, will not even start on my laptop. I can't "go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.", since the program never opens. I continue to use 56.0.2 and disappoint myself each time a new version comes out and I attempt to upgrade. The upgrade won't start, so I reinstall 56.0.2. C'mon Firefox, you're better than that!

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@smartel47 your symptoms sound different than the issue discussed here - please open a new question for your problem, so that we can look into it. thanks!

https://support.mozilla.org/questions/new/desktop