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Same site keeps trying to take over my pc. Why is that happening?

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When playing farmville on facebook, a publishers site tries to take over my pc. It informs me I have a virus and if I don't call them, they will shut down my machine. I am savvy enough to know if I do call them they will then have the ability to shut down my machine. The message always tells me they are microsoft which I know is not true. My virus program AVG catches it and stops it from taking over. This only happen when I am on farmville/facebook. Is it possible it could be the Adobe Flash player I recently updated? Should I uninstall the flash player and reinstall it? Awaiting an answer and help.

When playing farmville on facebook, a publishers site tries to take over my pc. It informs me I have a virus and if I don't call them, they will shut down my machine. I am savvy enough to know if I do call them they will then have the ability to shut down my machine. The message always tells me they are microsoft which I know is not true. My virus program AVG catches it and stops it from taking over. This only happen when I am on farmville/facebook. Is it possible it could be the Adobe Flash player I recently updated? Should I uninstall the flash player and reinstall it? Awaiting an answer and help.

Vybrané riešenie

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}


Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search a good ad / pop-up blocker.


Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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Vybrané riešenie

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}


Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search a good ad / pop-up blocker.


Let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

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It could be an ad on the page where you open the game from, or from within the game. I don't know if uninstalling/reinstalling Flash would help; you can use the following page to check whether Flash is up-to-date:

https://helpx.adobe.com/flash-player.html

Depending on how you did your last update, it's possible you contracted an infection from an unofficial installer. FredMcD has the recommendations for that situation.


Assuming no local malware:

There are two commonly used styles for tech support scam pages, both of which include pop-up dialogs that are not considered pop-up windows and therefore not blocked by the pop-up blocker.

(1) Style #1: Repeated alert box (I think this is the one you're seeing)

After you cancel the large panel, it comes back again and again.

Check along the bottom of the panel for a checkbox that instructs Firefox not to allow any more dialogs for the site, then click OK. After that, you should be able to close the tab normally. Example screenshot attached.

(2) Style #2: Repeated authentication dialog

There is a frame embedded in the page that demands a username and password. Each time you cancel it the frame reloads and displays the dialog again.

Press the Esc key several times quickly to cancel both the dialog and the reload. After that, you should be able to close the tab normally.


Of course, none of that helps in preventing Firefox from visiting those problem pages. The built-in bad sites blocker should pick up those addresses in a day or two, but new ones seem to be ginned up on a regular basis.

If you can discover a pattern as to what sites you were visiting just before this problem occurred -- perhaps by right-clicking the Back button or checking your History -- that may help in devising a preventive solution.