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I got a trojan. I removed or quarantined 421 instances of a Pup variant using Kaspersky, Malwarebytes, and another provider.

Pridané

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original trojan was identified as a Windows Defender Zeus virus.

These were the steps I used:

To remove Zeus Trojan virus, follow these steps: STEP 1: Scan your computer with Kaspersky TDSSKiller STEP 2: Use RKill to stop the Zeus Trojan malicious process STEP 3: Scan your computer with Malwarebytes Anti-Malware to remove Zeus Trojan

As recommended by this site: https://malwaretips.com/blogs/zeus-trojan-virus/

After I restarted neither Windows or Firefox remembers me or anything else at all.

I have lost a bunch of work, data, all my photos, and all my bookmarks.

I have tried to change my password and while I have managed to get Hotmail working I still can't retrieve my Firefox account using my old password or my new password.

It is like my entire hard drive was wiped clean.

Is there any way to recover my Firefox account or any of the missing items?

Alas, now neither Windows nor Firefox remembers me or anything else. I have lost all my bookmarks and all ap sign-in data. What can I do to fix this? The original trojan was identified as a Windows Defender Zeus virus. These were the steps I used: To remove Zeus Trojan virus, follow these steps: STEP 1: Scan your computer with Kaspersky TDSSKiller STEP 2: Use RKill to stop the Zeus Trojan malicious process STEP 3: Scan your computer with Malwarebytes Anti-Malware to remove Zeus Trojan As recommended by this site: https://malwaretips.com/blogs/zeus-trojan-virus/ After I restarted neither Windows or Firefox remembers me or anything else at all. I have lost a bunch of work, data, all my photos, and all my bookmarks. I have tried to change my password and while I have managed to get Hotmail working I still can't retrieve my Firefox account using my old password or my new password. It is like my entire hard drive was wiped clean. Is there any way to recover my Firefox account or any of the missing items?

Ďalšie informácie o systéme

Nainštalované zásuvné moduly

  • Adobe PDF Plug-In For Firefox and Netscape 15.23.20053
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 24.0 r0
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0

Viac informácií

{
"application": {
"name": "Firefox",
"osVersion": "Windows_NT 10.0",
"version": "51.0.1",
"buildID": "20170125094131",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0",
"safeMode": false,
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/51.0.1/WINNT/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false,
"autoStartStatus": 2
},
"lockedPreferences": {},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.13.1",
"version": "4.13.1"
},
"NSS": {
"minVersion": "3.28.1",
"version": "3.28.1"
},
"NSSUTIL": {
"minVersion": "3.28.1",
"version": "3.28.1"
},
"NSSSSL": {
"minVersion": "3.28.1",
"version": "3.28.1"
},
"NSSSMIME": {
"minVersion": "3.28.1",
"version": "3.28.1"
}
},
"userJS": {
"exists": false
},
"sandbox": {
"contentSandboxLevel": 1
},
"extensions": [
{
"name": "Application Update Service Helper",
"version": "1.0",
"isActive": true,
"id": "aushelper@mozilla.org"
},
{
"name": "Multi-process staged rollout",
"version": "1.7",
"isActive": true,
"id": "e10srollout@mozilla.org"
},
{
"name": "Pocket",
"version": "1.0.5",
"isActive": true,
"id": "firefox@getpocket.com"
},
{
"name": "Web Compat",
"version": "1.0",
"isActive": true,
"id": "webcompat@mozilla.org"
}
],
"experiments": [],
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "Yes; Using D3D11 API",
"currentAudioBackend": "wasapi",
"adapterDescription": "Intel(R) HD Graphics 4600",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0416",
"adapterSubsysID": "1963103c",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32",
"driverVersion": "20.19.15.4531",
"driverDate": "9-29-2016",
"adapterDescription2": "NVIDIA GeForce GT 740M",
"adapterVendorID2": "0x10de",
"adapterDeviceID2": "0x1292",
"adapterSubsysID2": "1963103c",
"adapterRAM2": "2048",
"adapterDrivers2": "C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvhmwu.inf_amd64_dbb067faa566eee8\\nvwgf2um",
"driverVersion2": "21.21.13.6909",
"driverDate2": "8-1-2016",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "10.0.14393.351",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)",
"webgl2Renderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)",
"info": {
"AzureCanvasBackend": "direct2d 1.1",
"AzureCanvasAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d 1.1"
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_COMPOSITING",
"description": "Direct3D11 Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D9_COMPOSITING",
"description": "Direct3D9 Compositing",
"status": "disabled",
"log": [
{
"type": "default",
"status": "disabled",
"message": "Disabled by default"
}
]
},
{
"name": "DIRECT2D",
"description": "Direct2D",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_HW_ANGLE",
"description": "Direct3D11 hardware ANGLE",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
}
],
"fallbacks": []
},
"crashGuards": []
},
"modifiedPreferences": {
)

FredMcD
  • Top 10 Contributor
4272 riešení 59922 odpovedí
First, let's see if your profiles are still there; '''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' -------------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''