Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Forgot to add. Do this, then the above.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

There is not a reply box at the right bottom of the page to do a reply I will paste it on this reply thank-you for your help Application Basics

Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

Report ID: bp-2a7924b4-dea9-41f1-b41d-897dc2150904 Submitted: 1 minute ago

Report ID: bp-381f5a32-0350-4529-aaca-86e782150904 Submitted: 3 hours ago

Report ID: bp-ec8c2772-0d98-41cc-9c6d-c90882150904 Submitted: 3 hours ago

Report ID: bp-904fc9b7-53de-4483-8750-9caf22150904 Submitted: 4 hours ago

Report ID: bp-e3f49b41-7b12-4ec4-b1ae-a20012150904 Submitted: 6 hours ago

Report ID: bp-39224906-3097-4dc2-8ead-a56a92150904 Submitted: 6 hours ago

Report ID: bp-afd7aabf-3b24-4813-b45b-e63902150904 Submitted: 7 hours ago

Report ID: bp-fd7cad65-6aa7-4747-a443-199572150904 Submitted: 7 hours ago

Report ID: bp-800ab6b7-17a4-47f6-abee-f4dee2150904 Submitted: 7 hours ago

Report ID: bp-01133484-c79d-4a1d-aa25-e6a352150904 Submitted: 7 hours ago

Report ID: bp-a93c1e09-cc28-483e-abeb-45be62150904 Submitted: 7 hours ago

Report ID: bp-91e91624-07e7-47f9-b224-9d9b42150904 Submitted: 8 hours ago

Report ID: bp-51466b42-826c-4181-bd18-7523f2150904 Submitted: 8 hours ago

Report ID: bp-3525ef9d-e800-4a75-b9e5-abbda2150904 Submitted: 8 hours ago

Report ID: bp-6f4f2873-2444-47b3-9f8e-199a12150904 Submitted: 9 hours ago

Report ID: bp-4871a9ba-d245-49cf-9a2c-ac8562150904 Submitted: 9 hours ago

Report ID: bp-693fd105-89b6-408a-a277-1a28f2150904 Submitted: 9 hours ago

Report ID: bp-e35bf7dc-e428-4549-a56d-0f53b2150904 Submitted: 9 hours ago

Report ID: bp-0108a21c-b4b9-4dd0-b32a-5be812150904 Submitted: 9 hours ago

Report ID: bp-ec5a3fd6-d10c-4e9f-b188-ee7ae2150904 Submitted: 9 hours ago

Report ID: bp-a05de524-1440-4810-ba96-f8e782150904 Submitted: 17 hours ago

Report ID: bp-8db7d1aa-43fa-4638-8482-e95642150904 Submitted: 17 hours ago

Report ID: bp-3b68d838-cc9b-42b5-98c9-81d952150904 Submitted: 18 hours ago

Report ID: bp-624145c6-8a42-4d27-86c1-934a22150904 Submitted: 18 hours ago

All Crash Reports

Extensions

Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com

Name: LastPass Version: 3.2.16a Enabled: true ID: support@lastpass.com

Name: Video WithOut Flash Version: 3.1.1.1-signed Enabled: true ID: vwof@drev.com

Graphics

Adapter Description: NVIDIA GeForce GT 730 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x0f02 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17999) Driver Date: 7-22-2015 Driver Version: 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 27323842 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage: www.foxnews.com browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437836458 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1431709428 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441368229 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441294561 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0

&U

curtwithac said

There is not a reply box at the right bottom of the page

FredMcD said

in the reply box at the bottom of this page, do a right click in the box and select Paste.

The crash report flagged these programs;

Signature shutdownhang

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1116884 NEW --- [meta] e10s KillHard aborts on Windows

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Download the current full installer for LastPass and save it. Uninstall LastPass from your system.

After rebooting the computer, run a registry scanner. DO NOT install LastPass at this time. Are there any problems?

Problem solved I think....I uninstalled LastPass and did a registry scan and Fire fox restarted but slower than normal, reinstalled LastPass and every things seems to be working OK. Thank-you so much for your help ps - I hate to say it but there is not a reply box on the page you sent me that I could see... just thought you would like to know Thanks again...Great Work+++

Glad to help. Safe surfing.