When X gets your message, who does it say it came from?

When I write to one of my email addresses it goes to my outlook email instead of the one I am writing to. What to I need to do to correct this problem. Also, I lost an contact list on my thunderbird account. What happened to it and how do I get it back?

If you are looking at folders in your outlook mail account and click on 'Write', it will auto enter the 'Outlook' email address in the FROM field.

If you are looking at folders in your lakeshoreaikidocleveland.com mail account and click on 'Write', it will auto enter the lakeshoreaikidocleveland.com' email address in the FROM field.

Please confirm this occurs.

Then post this information: In Thunderbird Help > Troubleshooting Information Do not select 'Include account name' click on 'Copy text to clipboard' In this forum question, right click in Reply' box and select 'paste'. Then click on 'Post Reply'.

Application Basics

   Name: Thunderbird
   Version: 31.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150222233048
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (pop3) mail.lakeshoreaikidocleveland.com:110, plain, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) mail.lakeshoreaikidocleveland.com:110, plain, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

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     gfx.direct3d.last_used_feature_level_idx: 1
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 Graphics

     Adapter Description: NVIDIA Quadro NVS 160M
     Vendor ID: 0x10de
     Device ID: 0x06eb
     Adapter RAM: 256
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.2702
     Driver Date: 8-29-2013
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     DirectWrite Enabled: true (6.2.9200.16492)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
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     GPU Accelerated Windows: 2/2 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

Both account4 and account 5 = the mail.lakeshoreaikidocleveland.com accounts are set to send using the Outlook smtp server which has the outlook email address as username and uses the outlook password. so it is going out - sending via that server.

So Outlook are applying that Outlook mail email address to the sent email when it sends the email onto the destination email address. They cannot send using your email addres because they cannot authenticate it. They do not know the usrname and password of the mail.lakeshoreaikidocleveland.com account. When the recipient Replies to that email, it is assigning the Outlook email address.

This explains why your emails are returning to the wrong email address.

How do I fix it?

If you have to use the outlook server because the pop mail accounts do not allow you to use their smtp server: (I have my own domain using pop, but have to send using my BT server email address, so I had to add another email address in BT account to allow sending)

There should be a facility to add another email address using a 'Send Only'. I think settings are something like this:

Sign in to Outlook.com with your primary account - using a browser. Click the Options icon and then click Options. Click on Your email accounts. Click Add a send-only account, enter the email address and password for your secondary account - the lakeshoreaikidocleveland.com email address, and then click Next. Look for a verification email that was forwarded from the secondary account. Click the link in the email to verify that you own the account.

Thank you!

I have a similar problem. I have several different email accounts. Because I had difficulty setting up outgoing server for some I elected to set up my outgoing google server as the default . Though I have placed a different reply to email address, the return comes to my google account.

Please advise

Yhanks

Hi emphasis Did you set up gmail to be able to send using a different email address? Otherwise it assumes you want to use the same email address as assigned to the selected smtp outgoing server, See info: https://support.google.com/mail/answer/22370?hl=en click on the option: 'I'm a Gmail or Google Apps user sending from an external address.' to see instructions on how to set up gmail to accept other email addresses.