Форум поддержки Thunderbird

I recently had to re-install Kubuntu 20.04 on a laptop. In the process of setting up Thunderbird, the installation process said it had found address books and asked if I wanted to connect them. Sounded like a time-saver, so I said "Yes." What got connected were several completely irrelevant files, most CSV contacts from my cell phone, but the extensive .mab file from the old version of Thunderbird was not there.

I have found some proposed solutions that tell me to

 >> shut down Thunderbird,
 >> rename the abook.sqlite files in my profile folder,
 >> copy to the old abook.mab file (which I have on a backup disk) into my profile folder, and
 >> restart Thunderbird, which will than automatically convert the old .mab file to the new .sqlite format.

That doesn't work. First problem is, I don't have a "profile" folder. I do have a profile.ini FILE which points to two other folders named (approximately) a1b2c3d4.default and z9y8x7w5-default-release (I've changed the exact names, but the name format is as shown).

Second problem is, my a1b2c3d4.default folder (which, in older versions, was where my abook.mab file was found) had no .sqlite files. My z9y8x7w5-default-release folder has several such files but named abook-4.sqlite, abook-16.sqlite, and abook-17.sqlite. They are all shown as 256 KB. When I added the old abook.mab file to that .default-release folder, it did produce an abook.sqlite file, also shown as 256 KB. But the old abook.mab file's content does not appear when I restart Thunderbird and look at the address books. No abook.sqlite file was created in my a1b2c3d4.default folder.

The references I've found so far appear to be for Windows installations, so I'm hoping someone will have suggestions more suitable to the Linux environment.

My old Windows 7 PC laptop died. I used Thunderbird with a personal profile gmail address I will call Profile 1, and another email address I created from my online website that no longer exists, and I will call it Profile 2. I'm now running Windows 11 on a new PC. I downloaded a new Thunderbird program on the new PC. I attached the old Win 7 hard drive to the new PC and used Mozbackup to restore my old profile using my previous .pcv file backup. Profile 1 restored, but with emails only back to 2017. Profile 2 was not restored at all. Please help. Thank you.

I am on windows 10. My Thunderbird was upgraded automatically from 91.11.0 to 102.0. I've lost all my emails, folders, accounts, and profiles, including Giganews (usenet). I tried re-installing TB 91.11.0 and restoring my profile folder, but I still cannot access my old folders, accounts, or profiles.

What did I do wrong? Is there any way to get back to a working Thunderbird? I have numerous backups of my old Thunderbird profile folder.

For reasons that will likely never be known Thunderbird stopped yesterday. Clicking on the icon showed the spinning icon for a second or two and then ended without the application starting. It had been running flawlessly for several years.

I checked with task manager, nothing from Thunderbird. I restarted. Same problem.

So, I found and installed the beta version which is working fine but I've lost my address book and message filters.

I can re-create the filters easily, but would prefer not to have to re-create the addresses. Is there a way to find the old address book(s) and use them?

Thanks -dmd-

Since upgrading from the immediately previous version of TBird to 102.2, I can no longer dl GMail popmail. TBird does not even attempt to download. It also doesn't attempt to download from another account when I tell it to manually download. It downloads on auto from that 2nd account, but not manually and not from GMail at all.

Today I upgraded from TB 92 (ish, not sure exactly) to 102 and am having a problem with unified folders.

I have five email accounts in TB, and use unified folders. In the previous version, if I clicked on a single account under Inbox, I would see emails in the inbox for just that account. Clicking on the top-level Inbox node would show me all emails in the inboxes of all five accounts.

However, in v102, when I click on the top-level Inbox node, the messages panel does not change. Whatever was there before remains.

If I click on the top-level Inbox node, then restart TB, which starts it up with that node selected, I get a panel that has various buttons for setting things up, about TB, etc.

Is there a way to go back to the old behaviour, and have the top-level Inbox node show all inbox messages?

Thanks

After I installed 10.x (over 9.x) every time Thunderbird starts I get the attached error message. After I click OK the issue seems to disappear and when I click Get Messages, I get them. Best Wladyslaw Janowski

When installing charter email on a new computer under windows11, I get the following message:

The IMAP server mobile.charter.net does not support the selected authentication method. Please change the ‘Authentication method’ in the ‘Account settings | Server settings’.

Charter requires authentication t/b "Yes, or checked"

Thunderbird has no option for this and none of the available options work

Please advise!

My overall goal is to be able to receive email from 6 different addresses into one email account (the only one with email storage), and also to be able to send email that will appear to be from any of the 6 email addresses I choose. This is so I don't have to look at the mailboxes for 6 email accounts for new mail, and so all the email is consolidated for reading and managing in Thunderbird.

I used to use Manage Identities (needing only 1 SMTP login) with no problems with my previous hosting provider (Hostgator), but it doesn't work with my new hosting provider (Hostinger). I get the error message in the below attachment. It appears that their SMTP server (smtp.titan.email) does not allow the sending (presumably "From") address to be different than the SMTP server login address, but I just wanted to confirm: Is Thunderbird really trying to log into the SMTP server with the email specified in the Managed Identity entry and not any other address (e.g., the spoofed address)? Correct me if I'm wrong, but that means that their SMTP server doesn't allow spoofing, but gmail and Hostgator do, right?

Hello! I want to make a new totally clean installation of TB to get rid of the grey/italic folders issue (the folders and it's structure is correct on the IMAP server and as well display in K9 Mail on my mobile and none of the solutions posted here, such as renaming the folders etc. did work). What I did so far: - Uninstalled TB - Deleted the profiles folder in the user folder (both in "local" and "roaming") - Deleted remaining TB folders in "ProgramData" and "Program Files (x86)" - Emptied trash bin - Restarted

But... After installation the old folder incl. the grey/italic folders appear again.

Does TB store under different names the previous profiles? How do I force TB to load totally new the folder structure as it is on the server?

Any hints are mostly welcome!

Best, Wolfram

I went to migrate Thunderbird to a new PC and discovered that the Tools>Export choice is missing from the drop-down menu. Attached is a screen capture. This is version 91.11.0.

Yes, I know I should be able to move the directory over from Windows Explorer, but it seems odd that this menu is missing. The Help Center article was just updated a couple weeks ago and shows the menu, so it wouldn't seem to be a deprecated feature: [[Export your Thunderbird Profile|https://support.mozilla.org/en-US/kb/thunderbird-export]]

Is this a bug that has somehow crept into this version or does this feature need to be enabled somewhere? I don't know how else to report this anomaly other than this forum.

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and many folders or sub folders missing. As well as the content of some folders that appear but are just empty.

For example, on my main email they Inbox appears but is greyed out and shows none of my current emails but with the sub folders they are there and the emails are there.

So: Account - me@mydomain.com Inbox - greyed out and no content Drafts - working fine Sent - working fine Spam - working fine Sub folder A - working fine Sub folder B - working fine

It’s as if it just hasn’t subscribed to the Inbox. Although that doesn’t make sense if the sub folders are there… I can send emails fine. They appear with my footer that is set up in the account and they appear when I log into webmail and look in its inbox.

I tried, using TB, to move an email into the inbox, to try and prompt the activation of the folder but as it is greyed out in the move function as well it cannot be done. I have looked at the account settings and cannot see an issue, it still has the imap address to get the emails.

Second example

Account - Me@mydomain.net No folders :(

On several other accounts I can see the account but with no folders at all below them.

When I installed it there was nothing else running, there were no issues displayed and it was, as with every other update of TB since I started using it back at the beginning, quite fast.

I made no changes to settings after install as I wanted to look around and see what had changed. I did notice that despite it being an update and is used offline that it took quite sometime to download emails in several folders. I figured it being an update that it the locally stored msf(?) files that were already on my PC.

This is really quite frustrating and disappointing as although I can use webmail it does not have as friendly user interface and accessibility as an email client and I do not use Micro$oft products.

Is there anyone that can assist with this?

Thanks for reading this and I will also thank anyone that can help.

TeeKay

My PC had a sudden and total crash just recently and left me no option but to wipe the drive and do a clean install of everything.

After I had put Windows 11 back on plus other software, I reinstalled Thunderbird as well.

However it will only download emails from the reinstallation date and nothing prior.

Any advice on how to rectify this?

Is there perhaps something in SETTINGS that I need to look at?

"About Thunderbird" tells me I am on release 91.11.0 (32-bit) on my desktop PC running win8.1. It also tells me I am "on the release update channel".

Release notes indicate that Version 102.0.3, first offered to channel users on July 20, 2022, is the current release.

My question is why is my Thunderbird, on release 91.11.0, is not being offered migration to release 102.0.3? I have not been able to find any answers to this on any of the forums.

Explanation/assistance appreciated. Thanks

Previously I raised a question where I had a regular message from TB about failure to update and advising me to go to website to download 91.10.0 and then run it to install.

I though I had solved it but....

Thunderbird has automatically updated itself to 102.0.2 (64 bit) without my intervention - despite the release notes saying it is only offered as a direct download and not an upgrade. It has since updated itself to currently 102.0.3 However, TB reminds me every day with a message stating that it cannot do an update and wants me to visit the TB site and download. I am on the release update channel.

I assume some software switch is stuck and saying that there is an update when there isn't and posting the reminder. Is there some way of clearing this? I have cleaned the cache several times and clean installed the previous [91.10 version?] twice.

I was forced to download the newest version of Thunderbird and m adress list is obvriously not taken over. So I lost all my addresses. How ist this possible as you stated, all personal installations were taken over?