Форум поддержки Thunderbird

Hello, I moved from TB 102 to 115 some months ago. I've just noticed that TB appears two times in my Win10 22H2 Apps & Features:

I'm tempted to use Uninstall on the 102.3.0 occurrence but I don't want to mess things up. What is the best way to remove the duplicate in Apps & Features? Thanks.

I currently have TB 102 running on a Linux Mint desktop. The email is POP3 from att (actually snet). They require a different app password for each computer. I have the different app password. I want to use my Linux Mint laptop to access my email and use a backup of the desktop's profile when the desktop is out of service. Laptop does not have any .thunderdird folder yet as TB has not been started. I am looking at the http://mzl.la/1ApHiU3 support page. It seems that these instructions are replacing Laptop's hidden .thunderbird folder with desktop's .thunderbird folder. This seems odd since Step3 of "On your Destination Computer", opens Thunderbird. Won't that create a .thunderbird folder with new installs.ini and profiles.ini files? They will be replaced in Step8.

I am concerned that Step3's newly created .ini files (which have a different hash that links them) will be lost in Step8 and there is some dependency on that hash value that is not clear. Is that hash sent to the email server so that they can identify the machine/app that is accessing their server?

Is there a more appropriate support page for what I need to do? I am not clear on the subsequent steps to launch TB on the laptop and change the password on the laptop. At some point I would need to reverse the direction to bring the Laptop's Profile back to the Desktop. Any advice would be appreciated.

I downloaded Thunderbird 102.4 and upgraded from the previous version(which was whatever the previous most recent release on the release channel was). It's copied/restored most of my folders and their contents but some now have headers only and some mailboxes now only have titles and no contents. I log onto two different mailservers for email but there seem to be problems and successes for both servers so it all seems a bit random. Just wondering what's happened and has anyone else experienced this? I shut down the computer and when I started up the following day and the missing emails had returned - so if you have this problem maybe a restart would sort it.

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have Thunderbird point to the files on the separate drive. I have been trying to figure it out from your support articles but it gets way too confusing, especially since the new version of Thunderbird is different from the version I had before. Can you help me? Thank you

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

Hi, In a new Windows 11 PC Thunderbird 115.81.1 (64-bit) was installed. Then I did /Server Settings/Message storage/Local Directory/F:Mail

The F:\Mail is an external USB-drive. The left pane then showed two main folders:

x@y.no Local Folders

In both of these there is an Inbox sub-folder. The one under "Local Folders" shall be set as the "Global Inbox". In many pages on the web, e.g. a MozillaZine page, it is explained how to do this. The key point here is to navigate to the "Server Settings" and clock on the "Advanced button".

My problem is that there is none; see the uploaded image.

Could anyone, please, tell me where I did my error?

Best regards; ChG

Hi Everyone,

I used Thunderbird briefly a few years ago, then (for work reasons) switched to Outlook, and I uninstalled Thunderbird from my PC. Now I have retired and I want to try again with Thunderbird. So I downloaded the current version (115.6.1. 64-bit) and installed it. I find that it remembers my previous account settings, and over a thousand contact details, which I no longer need (or want) now that I have stopped working. It is also looking for work email accounts which no longer exist. I assume that Thunderbird archived all these data in a folder somewhere on my PC when I uninstalled it years ago. Now I would like to get rid of these settings, account details and contacts, and return Thunderbird to its out-of-the-box settings so that I can start again from scratch. Is there a quick and easy way to do this, without affecting any other systems on my PC?

Thanks all.

Have now installed your email program. I'm missing about 25 important folders. I have an email server on one.com. My email address is ola.abrahamsson@013159560.se All folders are there and I can manage them via webmail. Why don't these folders appear in your program? Would prefer not to run Outlook, but all folders are included here. Windows 10.

Hi all I recently bought a new laptop that has to be exchanged as it's faulty. I had no problem moving my profile from my win 10 laptop to the new win 11 one, however I now need to put all my emails back to my old laptop and although I can go through the import procedure when I restart Thunderbird none of the new emails are there. Any help would be greatly appreciated.

Thunderbird won't allow me to send messages after I upgraded from 31.8 to 78.14.0. The Send button is not enabled, though I do have an internet connection and have been able to receive messages. I'm pretty sure I gave the upgrade the correct email password (the same one I gave it yesterday when I installed 31.8, and which worked). Is there a way to troubleshoot or fix the problem?

I am struggling with Gmail and Yahoo mail account in TB these few days. I hit almost the same errors from both. I generated app password for Yahoo mail, and put it in when setting up new account. For connection security: SSL/TLS For authentication method: tried with Normal password, Encrypted password, and OAuth2 However, I am seeing the expected authentication window pop up when trying the OAuth2. For all three authentication method: errors are always the same --- unable to connect to your IMAP server. I've followed another instruction to change maximum number of server connections to cache into 1 or 10. Error messages were the same imap one. So, what should I do/try for next?

Hi,

On my previous Win10 PC when I clicked on Thunderbird it gave me a menu of my email accounts to select one. I've just moved to Windows 11 and it seems to install all the email accounts together which is a nightmare for me. How do I get back to menu selection of individual email accounts.

Thanks

I keep my profile on a detachable USD hard drive so I can use Thunderbird on my laptop when I travel just as I do on my desktop. Thunderbird on both of these computers is the 32-bit version and kept up to date (version 115.6.1). I know how to point Thunderbird to use the profile on the USB drive via the profiles.ini configuration. Recently, I bought a new desktop computer and downloaded Thunderbird from the download web page. UNBEKNOWNST TO ME it downloaded the 64-bit version without giving me a notice or a choice. I edited the profile.ini file to point to the profile on the USB drive and it did not work well. The calendars were disabled, no mail folders appeared and no email accounts appeared. My contacts were OK. So, I shut down the new desktop and I put the USB drive in my old desktop, ran the 32-bit Thunderbird and it now looked as dysfunctional as it did on 64-bit Thunderbird. Ooof. Dead in the water.

Fortunately I had a 2-month old backup and restored that profile after renaming the damaged profile folder on the USB hard drive. I then copied over the mail folders from the damaged folder to the restored profile folder so I would have all the latest mail. I also copied over any files in the main folder of the damaged profile that had not been changed by the 64-bit program on the new desktop computer. Fortunately, when I ran 32-bit Thunderbird, all my email from the last 2 months was there. Some recent calendar entries were missing and I had to redo the POP protocol for one of my 5 email accounts I manage with Thunderbird as I did a couple weeks ago. Yay! I immediately backed up the USB hard drive.

So, any clue why this happened? I am planning to make a test on the new desktop. I uninstalled the 64-bit version and installed the 32-bit version. I am going to restore the 32-bit profile folder from the backup to a USB stick with just the profile folder to see if it works as it does on my old desktop and laptop by just editing profile.ini (and installs.ini) as it is on those two systems.

After installing the latest update 91.0.9 (I think), TB starts, shows my 'folders' in the left column and 'event's in the right column, then, instead of showing the selected email folder, an hourglass appears for a few seconds and then nothing. I've sent multiple crash reports. I tried uninstalling and re-installing to no avail. I've used TB for 10+ years on both PC n MAC - first time it's left me high and dry. HELP !!

Version 102.2.2 goes "unresponsive" when I click get messages for several minutes, eventually will download one or two emails, but they are ones I have already deleted, and occur multiple times. Can I go back to version 91? Where can I get the install file? Since the problem started with the update its a problem with it, not antivirus software. There are no other programs using significant cpu time while t'bird is unresponsive. This is critical, I will have to find another email program if you don't fix this soon.