Форум поддержки Все продукты

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.

We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

I have 2 PCs both Windows 11 pro my desktop and my laptop both goign through the same router to the outside world both running the latest version of Firefox

With my desktop I have no issues accessing any website. On my laptop however, I can access the majority of websites but there are 2 websites (so far, one of them being www.mouser.co.uk) where I get a Secure Connection Failure - but no specific error message as such but I do get this..

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

If I clear cookies and cache I can then access the website once, before I get the same connection failure.

If my desktop can access the website, why can't my laptop? Any suggestions as to how can I establish what the root cause is?

Many thanks

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

I got this issue when tried to read some API document provided by a marketplace that i have project with. I tried on another browser and it shown normal, not a single text is overlapping. I've tried some suggestion on another topic to pick No Style on Page Style menu (View -> Page Style -> No Style) but it got more messed up and tried changing font size but still got no improvement. Helpp me pls~

Ever since I update Firefox a month or so ago, every time I open the browser it wants to restore my last session. I've went into setting and check it to make sure I did have it on. I even turn it on, rebooted and the took it off and rebooted. Nothing seams to work. Any help?

I have three accounts on X/Twitter that I frequently have to switch between. I've just recently migrated to Firefox, but I've found that I cannot switch between these accounts. Whenever I click on another account in the account switcher, it stays on the account I am currently logged into.

Attempted solutions:

• Refreshed Firefox (temporary fix)
• Uninstalled uBlock Origin (temporary fix)
• Uninstalled all extensions (temporary fix)
• Clear cache/cookies
• Troubleshoot mode

I must've accidentally pressed a button last night while I was watching a YouTube video on my desktop, as now the right and bottom edges are cut off when the video is in standard mode. Refreshing hasn't fixed the issue, neither has restarting or shutting down my laptop, as it was turned off for 12+ hours and I still had the issue when using YouTube today. It's even an issue in incognito mode, but not an issue if I use a completely different browser. I can't find anything else that has been affected by whatever button I must have pushed. Laptop is a Dell G15, if that's relevant. Would love any tips to fix this.

I can open the Chase bank site, but cannot log into my account. I can log into my Chase account using Edge. This may have happened after the most recent update to Firefox. Any ideas how to fix this?

I have just reinstalled windows and then Firefox. If I click settings then a menu item it just freezes.

I have uninstalled and reinstalled.

Using Windows 11 Pro 22H2.

Any suggestions?

Firefox version 106.0.1 Windows 11pro. Youtube videos will not play, unless they are Live. Weird. Checked internet. Loads on phone, loads fine in Edge. Restarted FF, cleared cache and cookies, tried private browsing, started in troubleshoot mode with no addons-- even the ad video at the top won't play. What else am I missing? Why will the live videos play but not the others? That seems like a clue, but I've hit the end of my ideas. I was able to watch youtube two days ago, the only change (afaik) is a Firefox update this morning.

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

I stupidly exported my Google browser bookmarks to Firefox when setting up on a new device and lost all my firefox bookmarks from all my other devices as a result. I am utterly horrified and freaking out - it's years of bookmarked articles that I'd even organised into folders! Is there any way to get them back?

In the last month Firefox using google search simply refuses to search, this is becoming annoying to the point where I will start using other browsers. Is there a fix for this?

As many users do, I download the full FireFox package directly from the Mozilla FTP server and extract the contents of the EXE for checking and direct copying into a custom configured target directory. I do this for a number of reasons which will not be detailed here.

The the setup files for the latest version of the ESR release are failing the checksum test during extraction. This is not isolated to this version as the 114.x.x and 113.x.x version files also seem to be effected by this problem.

Checksum failures directly indicate that the files extracted can not be trusted.

@FireFox Dev team, Please investigate this issue and resolve as soon as possible.

Thank You!

Is there a way to make a request for extra permissions rather than requiring them? I want to add functionality, but since my extension is more privacy oriented, there's concern when I added extra permission. https://addons.mozilla.org/en-US/firefox/addon/volume-control-boost-volume/

The google search bar on the homepage doesn't work, just does an infinite load, the same with google.com. The extensions I have are AVG Online Security, Malwarebytes, and AVG Anti-Tracking. The version is the latest version 116.0.1

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords