Форум поддержки Все продукты

Hello there.A couple of days ago my windows pc session creashed.After rebooting i attempted to log on but everything was different.All my bookmarks were disappeared and all my saved pages were not appearing.There was a yellow triangle appearing on the right side of the program mentioning the i was disconnected from my account..I attempted to use my account i used the correct credentials but it Never send me the pin code in order to reauthorize and re access my account. My ios mozilla sessions is operating fine so far and this is the one posting right now! Im looking forward for your reply in order to gain access again on my pc.Thank you!

Sync just does NOT work. I installed FF on my Mac brand new and fresh... brand new machine. Signed into Sync. NOTHING. After 6-7 HOURS... nothing. It just gets NOTHING AT ALL from my Windows Desktop.

I've signed out of ALL Firefox/Mozilla sync sessions... signed in clean- all browsers are up to date. And the about:sync-log page shows a LONG streak of errors... NON STOP ERRORS.

Why?! Why can't we just sync extensions to install and bookmarks across machines? How is this that hard for Mozilla?!

The sync-log page list: File:error-sync-1714085057059.txt 6 KB 4/25/2024 17:44:17 File:error-sync-1714088658041.txt 18 KB 4/25/2024 18:44:18 File:error-sync-1714189161327.txt 6 KB 4/26/2024 22:39:21 File:error-sync-1714498425099.txt 13 KB 4/30/2024 12:33:45 File:error-sync-1714588968223.txt 10 KB 5/1/2024 13:42:48 File:error-sync-1714589121080.txt 9 KB 5/1/2024 13:45:21 File:error-sync-1714600674960.txt 7 KB 5/1/2024 16:57:55 File:error-sync-1714604277834.txt 24 KB 5/1/2024 17:57:57 File:error-sync-1714838021899.txt 24 KB 5/4/2024 10:53:41 File:error-sync-1714839602488.txt 11 KB 5/4/2024 11:20:02 File:error-sync-1714839613709.txt 10 KB 5/4/2024 11:20:13 File:error-sync-1714844303035.txt 16 KB 5/4/2024 12:38:23 File:error-sync-1714844919123.txt 15 KB 5/4/2024 12:48:39 File:error-sync-1714846872373.txt 17 KB 5/4/2024 13:21:12 File:error-sync-1714846956569.txt 12 KB 5/4/2024 13:22:36 File:error-sync-1714941772713.txt 15 KB 5/5/2024 15:42:52 File:error-sync-1714941774043.txt 14 KB 5/5/2024 15:42:54 File:error-sync-1714941849730.txt 14 KB 5/5/2024 15:44:09 File:error-sync-1714942633097.txt 14 KB 5/5/2024 15:57:13 File:error-sync-1714942674714.txt 48 KB 5/5/2024 15:57:54

Day after day and attempt after attempt of failures for a basic function of the browser.

Here is the text of the latest log and showing constant connection errors- mind you NOTHING is breaking on my internet as I'm often streaming things and watching stuff while surfing, or others in the house are. Our connection, and Firefox getting online, are all working fine. I am at a loss. I don't understand how this is so terribly broken out of the box that you can't just sign in and let it talk to their servers. I know Google has billions behind Chrome, but this shouldn't be so 1990's bad by comparison to Chrome sync.

1714081299909 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714081300746 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945349 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1714082945373 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714082945374 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1714085055761 Sync.SyncScheduler DEBUG Woke from sleep. 1714085056643 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1714085056786 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1714085056899 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1714085056902 Sync.Service DEBUG User-Agent: Firefox/125.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.127.0.20240419144423.desktop 1714085056902 Sync.Service INFO Starting sync at 2024-04-25 17:44:16 in browser session V0xN5aUmAS9A 1714085056902 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1714085056904 Sync.Status INFO Resetting Status. 1714085056904 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1714085056904 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1714085056904 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1714085056905 Sync.SyncAuthManager INFO Getting sync key 1714085056905 FirefoxAccounts DEBUG getOAuthToken enter 1714085056905 FirefoxAccounts TRACE getCachedToken returning cached token 1714085056905 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1714085056905 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1714085056905 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1714085056905 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1714085056906 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1714085057025 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057025 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.sys.mjs :: onStopRequest :: line 478\" data: no]"} 1714085057031 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1714085057031 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057031 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1714085057031 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1714085057031 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.sys.mjs:28:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.sys.mjs:51:16 _tokenServerExchangeRequest@tokenserverclient.sys.mjs:235:13 1714085057032 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1714085057055 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/209631697/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1714085057056 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1714085057056 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1714085057056 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1714085057057 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1714085057059 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

There are three problems, all related, that are frustrating me with Firefox on Android. I have a Samsung Galaxy 24+. I am trying to get Firefox to use a local HTML file that are my bookmarks, but I am stymied at every turn:

1) when I click on the local, Galaxy, HTML file, I get the standard "Open with" pop up, but they only list: Chrome, HTML View, Android's Internet browser, and Samsung Print Services. Why doesn't Firefox show up there? This is important to me. Is Firefox failing to register its browser properly in Galaxy products?

2) The next thing I try to do is to sync bookmarks so that I can use my hundreds of bookmarks (rather than adding them into Firefox one at a time). So, I click on the famous three vertical dots and there is no "Sync" function in that menu, see attached. So I cannot import my bookmarks from my PC's bookmarks.

3) Thirdly, I try to type into the URL field what Chrome uses to access local files, which is for example: "content://media/external/file/1000005061" but Firefox android does not recognize that. When I change it to "file://media/external/file/1000005061" that does not work either.

Can you fix the three issues above? Thanks. Rick. see attached.

Yesterday on my linux computer I noticed that my container setup ise back to the default setting. Now I'm using my windows laptop, and it is als back to the defaults. I'm afraid the same thing will happen when I start using my windows desktop. Should I poll the network cable and delete my firefox sync data, so I can hopefully save my containers setup? Or is this not going to help, and I'm fucked anyway :)

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

I had to reinstall windows and it wipe Firefox.i didn't know my password so I resetted it. Problem is it wiped all my data. Didn't know changing passwords for forefox would so this. Anyway I can get them back?

According to https://support.mozilla.org/en-US/kb/how-set-firefox-sync-firefox-android, there should be a Sync and Save Date option in Firefox Android Menu, but it's nowehere to be found.

I am using the current version of fire fox and am using the same smail on both devices.

I tried using using the QR scanner from the dialogue box in the firefox keyboard, however that only brings up a "Did you use the system camera? You must pair from within the Firefox app." display.

The option is still missing from the menu.

I have enabled Firefox Sync between my laptop and my Android. When I go to the manage history tab on my laptop, the history of both my laptop and phone is shown but without the device the tab was viewed on. Is there a way to filter history based on which device I viewed on?

I am unable to sync my Meta Quest 2 FireFox bookmarks and data with my PC Firefox browser I press "sync" on VR but nothing happens. I am signed in under the same account for both devices

Hello! I synced my browsing data yesterday by signing in to firefox account and reset my OS(window 10) to improve my laptop's speed. When I am trying to get back my browsing data back after resetting and installing firefox by signing in to my firefox account and pressing the Sync Now button then its not giving me my browsing data back. Why is it so? Need Help. Thank You!!

I used Firefox's saved logins feature for years and had over 100 logins saved on my laptop. I also use Firefox on my IOS phone.

After an update (I don't know which one, updates are frequent), the app on my phone stopped showing my passwords for most of my accounts. For example, in the passwords section of my Firefox IOS app, it would show the names of the over 100 websites I had saved logins for, but would say there was nothing saved as an email/username or password, just empty boxes. There were 8 logins for accounts I had created on my phone, and those ones did display.

I eventually got tired this and tried to sync my account so I would have all of the passwords I saved on my laptop and on my phone, but Firefox, instead of combining the over 100 logins on my laptop with the 8 logins on my phone, removed all of the over 100 logins I had saved on my laptop and replaced them with the 8 logins that were saved on my phone. My phone also still has the 8 logins.

Now I am missing most of my logins, including the email accounts I used and passwords. This is a big issue for me because I've used multiple emails across my accounts. Resetting all of my passwords will be impossible, and I need to access the over 100 saved logins that are no longer on any of my devices.

I followed the instructions in the "Recover user data missing after Firefox update" support page. The only other profile that showed up for me has no logins saved at all, so that's a dead end. I read other pages about "wrong way syncing", but its too late for me to try to tell Firefox my laptop was the master account because the damage is already done.

I need to know if there's a way to recover my profile with all my accounts. Please, share any information that could be helpful. I need it badly.

Edit: grammar mistakes

Welcome, We are implementing redirected folders in our company via Widnows Server. We are also redirecting the Appdata folder. We have offline mode enabled which means that the folders are synchronised every 5 minutes. The synchronised Appdata folder has a Firefox profile which causes a lot of conflicts. Every time the folder is synced there are conflicts like "Both versions have been updated since the last sync" or "Cannot sync now. Try again". I attach a screen shot of how much of this there is. No other applications cause such errors. Only Firefox blocks us from a large deployment. If the problem cannot be resolved we will be forced to abandon the FireFox browser altogether. Has anyone had a similar problem?

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me