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missing sync and save option

  • 9 ответов
  • 5 имеют эту проблему
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  • Последний ответ от Paul

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Firefox version 119 has no sync and save option in the drop down list. Cannot scan QR code without it. I am using windows 11

Thank you

Firefox version 119 has no sync and save option in the drop down list. Cannot scan QR code without it. I am using windows 11 Thank you

Все ответы (9)

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Hi Michele

When you are signed into Firefox Sync, the sync and save option in the Firefox for Android menu instead is displayed as your email address.

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No email either. 18 months ago l was sync up to my pc. Now l have a laptop. I am running Version 119 mobile Android 13. I have been through this query many time. No one seems to what the fix is or why do not have 'sync and save' anywhere: trust me I have throughly searched my Firefox 119 and Nada! PLEASE HELP!!

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Select your name from that list.

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No email either. 18 months ago l was sync up to my pc. Now l have a laptop. I am running Version 119 mobile Android 13. I have been through this support question many times. No one seems to know what the fix is or why I do not have 'sync and save' anywhere: trust me I have throughly searched my Firefox 119 and Nada! PLEASE HELP!!

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When you are signed into Firefox Sync, the sync and save option in the Firefox for Android menu instead is displayed as your name.

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Hello, Thanks for your suggestion, however please note the attached screenshot showing what clicking my name displays. You will note there is no 'sync and save', only sync!

What's next?

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I am not sure what you mean - you are now in the Firefox Sync settings that you were wanting to access.

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Do you see a 'sync save data' option on the screenshot bc l don't. Clicking sync does nothing. I must have 'sync AND save' option in order to open the internal camera and capture the QR code in the Firefox account sync page, on my pc. I do not have access to this function.

Thank you for your effort.

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You do not need to scan a QR code to connect devices to Firefox Sync. You can use your email address as mentioned in the Firefox Sync process.

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