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For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

Hello!

I had to reinstall Windows 10. Then I re -install the Mozilla browser and windows taskbar won't pop up over Mozilla. I found bug fixes I did but didn't help.

Thanks

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

Hello,

I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo does not appear in tabs were videos or music is playing and firefox doesn't show up in EarTrumpet. It does show in the volume mixer but no bar appears to show it is displaying sound while media is playing.

I'm running : Firefox version 119.0 64 bits Windows 10 64 bits version 22h2, OS build 19045.3570

I've tried :

1. Restarting Firefox
2. Muting/Unmuting Firefox in the volume mixer, in firefox tabs too
3. Downgrading to version 118.02 32 bits
4. Uninstalling all my audio drivers followed by a restart (they got re installed but no change for Firefox)
5. Restarting Firefox with all addons disabled

I'm running out of solutions.

Kind regards

I have custom URL's set when opening my homepage. For the last few weeks, Firefox has been opening tabs from the last session. I've checked the URL's and they are correct in the settings but for some reason they're not loading properly.

These are the correct URL's in the setting page. https://www.etsy.com/your/shops/UiJewelryMaui/tools/listings/state:sold_out,sort:sold_out_date,stats:true|https://www.etsy.com/messages?ref=seller-platform-mcnav|https://www.shopify.com/|https://maui.clareityiam.net/idp/login|https://outlook.office.com/mail/|https://calendar.google.com/calendar/u/0/r?pli=1|https://www.microsoft365.com/?auth=2|https://www.canva.com/|https://hawaii.infinitecampus.org/campus/portal/parents/hawaii.jsp|https://mauinews.org/pub920.htm|https://www.mauicounty.gov/Bids.aspx?CatID=19|https://hiepro.ehawaii.gov/vendor-dashboard.html|https://us2.admin.mailchimp.com/campaigns?ref=plums_nav&_ga=2.43380451.756894218.1698551103-1299448220.1698551096#f_bucket:recent;t:campaigns-list|https://hawaiicovid19.com/

However, the pages that load at start up are not these URL's, instead they're opening with the ones in the photo I provided. How do I fix this or do I need to select a different default browser?

The "Layout.css.page-size.enabled" configuration parameter = False ,worked effectively in previous versions, but after updating to Firefox 119.0, it no longer works whether I set it to True or False.

Orientation option is missing when I try to print documents from a website. The Firefox Print Preview window, which usually allows orientation choices for printing, is now not available.

Please advise. Thanks!

I have lost all my Bookmarks - they have the same name, but the icon & address is wrong.

• This is on-going = I cannot Bookmark without it occuring.
• I have attempted to restore to a previous point, but the issue did not resolve.
• This occurs over all my synced devices. (I have now stopped Firefox syncing.)
• The incorrect icon & address is from a 'trusted' site (ie. national govt, email provider etc) that I have previously visited, but never Bookmarked.

Please help as I use Bookmarks professionally & have built an excellent database over many years.

- thank you -

I've tried deleting all history, cache settings. Deleting and reinstalling Firefox. Backing up existing profiles and restarting. NOTHING except starting in Troubleshoot (Safe) mode makes a difference:

Have sold loads on Ebay using only Firefox as the browser. Tried to list another item a few days ago, and after entering the details on the first page (Item description and section to list it in) couldn't get beyond that page. The next page appeared not blank but as light grey filled rectangles where the text etc should be. Obviously tried reload. Same over the next day or so. In desperation, used Edge. No problems with that, using the same first page which Ebay had stored for me. Just tried again with Firefox - same fault.

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

Hi all, I can not get Firefox to use my Microphone,

• Works in other apps directly on Windows
• Works in other browsers, Edge
• Works in Windows

I have

• Refreshed Firefox
• Uninstalled Firefox, removed folders in %appdata% https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-58-0773b4.png
• Updated windows to latest buildhttps://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-44-96d242.png
• made sure all Windows 11 permissions were correct https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-49-4817cf.png
• Made sure Firefox is using my only Microphone,

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-54-d5c3a4.png

I installed a user.js script to my profile, and even after deleting the file itself, the settings keep changing to what it wants, despite the file being deleted.

I've been troubleshooting this for a few hours now, and i surmise it got embedded in my firefox account somehow, because when i close firefox in task manager i can see a bunch of firefox processes doing stuff for about 30 seconds, and if i launch firefox again after that my browser is messed up.

In window's firewall i set a rule to not let firefox send and receive packets and while a block on receiving didnt do anything, the block on firefox sending data did prevent it from applying that fking user.js script. However, if firefox cant talk to websites its obviously useless, so im stumped.

I have deleted every single folder on my computer firefox uses, including cleaning the registry of its things aswell, so it has to be downloading that script from some server, but i havent been able to figure out from where. I assume its attached to my firefox account because, where else could it be getting the script from?

When i was installing the user.js script, i had no clue it would be so damn hard to get rid of. Thank fuck i have a backup of my profile.

My Firefox browser (119.0 Windows 64-bit) is at "C:\Program Files\Mozilla Firefox" and always starts with the message "Hmm. That address doesn’t look right. Please check that the URL is correct and try again." What is Firefox trying to do?

Hello, I use the Manage Bookmarks / Library function a lot. However, it drives me crazy that the library always opens at the folder: Other Bookmarks/BSP2 trash folder . . . DO NOT REMOVE! I then have to navigate up to find the folder I need. This gets really tedious after a while.

Is there a way to get the library to open at another folder, preferably the most recent folder?

Thanks!

With the latest update domain guessing is no longer working. I like just typing the name of the website and having Firefox add the prefix (https) and suffix (.com, org, etc. so I can move aorund the web just a little faster. The setting I used to turn it on is no longer in the about:config menu. Is there a way to get this back? For example, I was able to type in Amazon and the amazon.com website would automatically open in the tab. Now I get this

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed) and the upgrade took place (without restarting). Along with the upgrade Firefox was also updated to its latest version at the time (119.0). Since then, videos on Twitter play but without sound. On some other websites also none of the videos play. On YouTube, Firefox shows me a message saying "To play video, you may need to install the required video codecs" but the videos play fine; I haven't tried other websites but I assume all would have some issues. Google Chrome however doesn't have this issue and all videos play without any issues.

Note that I have not restarted my computer since the upgrade. I doubt this could be an issue but please let me know if you think this could be the issue.

I did the followings and restarted Firefox but none have worked so far for Twitter and some other random websites that I come across, but they resolved the issue for YouTube and now YouTube videos play, although I still get that codec message at the top of the tab:

sudo apt-get install ffmpeg sudo apt install ubuntu-restricted-extras sudo apt install libavcodec-extra

Someone told me this is because the default Firefox on Ubuntu 22 comes as a snap package and I should install the APT package manually instead so that it works. I prefer not to do this because I have lots of tabs open and have manually changed lots of the settings (including in about:config) that I want to preserve. I would also like to preserve the history of visited websites and keep the current cookies (don't really want to keep entering username/password on the same websites again). So the best way for me is to fix the issue for the default Firefox on Ubuntu 22.

Could you help me figure out what I should do to fix this issue?