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open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (читать ещё)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Задан mkbk8 1 неделю назад

Последний ответ от Paul 1 неделю назад

Open In App/Switch back to Firefox

Video of the issue If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i c… (читать ещё)

Video of the issue

If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i clicked on will be loaded instead of just displaying search engine search results where i clicked the wikipedia link. (Admin note: edited to fix formatting issue)

Another thing that happens is if i click on the link, still being wikipedia, get redirected to the app, then close out firefox, the next time i open firefox, it will redirect me back to the wikipedia app.

This issue I have been having is not just related to Wikipedia, this is for any other link that may open a related app I have installed on my phone.

iOS 17.5 iPhone 14 Pro

Задан cmguy416 1 неделю назад

Последний ответ от Kiki 20 часов назад

  • Решено

Can not load google.com on firefox for android.

When I try to go to google on Firefox for android, the website doesn't load and instead all I get is a white, blank page. When I search using google in the address bar, t… (читать ещё)

When I try to go to google on Firefox for android, the website doesn't load and instead all I get is a white, blank page. When I search using google in the address bar, the results show up. But then if I click the google icon to go to the google homepage, I get the blank white page again. What is going on? Also the desktop version of the site works, but the mobile version does not. It just stopped working this morning and nothing on my device had changed. I tried uninstalling firefox multiple times and still every time I redownload firefox, I get the same issue. I've been a longtime user of firefox user and the first time I have had a major issue like this.

Задан Alan 3 месяца назад

Дан ответ Paul 3 месяца назад

  • Архивировано

Firefox won't load any website, not even config.

I'm on Android 11, Oxygen 11.0.13.BE.89BA Whenever I open up Firefox and enter a website or a google search nothing happens. No loading screen, no crash, just nothing. … (читать ещё)

I'm on Android 11, Oxygen 11.0.13.BE.89BA

Whenever I open up Firefox and enter a website or a google search nothing happens.

No loading screen, no crash, just nothing.

Uninstalling it and reinstalling it works once, but then the second time I open Firefox I'm back to the same issue.


Google Chrome works just fine, and I'm not having any issues related to data or wifi.

Задан Mcmanybucks 10 месяцев назад

Последний ответ от Paul 10 месяцев назад

Hello, Google search not loading, just blank page, was working 2 days ago

Galaxy S23 ultra, Google search is not loading, just a blank screen was working 2 days ago, Google Chrome is working but not Firefox. Regards Merv

Задан mgriffin70 3 месяца назад

Последний ответ от joanna17 1 месяц назад

  • Архивировано

UNABLE TO EDIT ON ONE WEBPAGE ONLY

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Co… (читать ещё)

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Connection Failed

An error occurred during a connection to www.classcreator.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I have contacted the company and they keep telling me it's my connection or browser and they can't help me. I know there is probably one setting that somehow is wrong but I can't get anyone to figure it out for me. I have tried everything possible. Can this be a browser setting that will not let me edit anything on this webpage? I can edit on other pages that are basically the same type of program ( reunions for schools) PLEASE HELP. YES, MY SECURITY CERTIFICATE IS PAID UP AND ACTIVE.

Задан DAWN71753 9 месяцев назад

Последний ответ от Paul 8 месяцев назад

  • Архивировано

Website pages/tabs wont load

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I ca… (читать ещё)

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I cannot even access add-on. Its just loading

Задан carlly03 10 месяцев назад

Последний ответ от Paul 10 месяцев назад

  • Архивировано

Won't access internet

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on … (читать ещё)

I'm having trouble with Firefox on my mobile device. It was working fine yesterday but won't access the internet now. It runs but won't connect. All other programs on my device access it as always. Could I have unknowingly disabled it? I've made no changes to any of my settings for months. I don't want to lose the info it has acquired by reinstalling. Can you please help?

Задан rebaker11 10 месяцев назад

Последний ответ от Paul 10 месяцев назад

  • Архивировано

Nothing happens when entering a URL. Blank screen. OnePlus 10T, Android 13

Here's s video showing the problem: https://streamable.com/5q8xt2 There's no indication of any website loading Entering a new URL in the same tab isn't possible I've t… (читать ещё)

Here's s video showing the problem: https://streamable.com/5q8xt2

There's no indication of any website loading

Entering a new URL in the same tab isn't possible

I've tried force closing the app, deleting app data etc

The issue persists in incognito mode

Задан Jisifus 10 месяцев назад

Последний ответ от Paul 10 месяцев назад

  • Архивировано

Youtube videos don't load

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressi… (читать ещё)

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

Задан Rocking Cat 8 месяцев назад

Последний ответ от Paul 8 месяцев назад

  • Архивировано

[iOS]After restarting the app, the tabs that previously opened aren't loaded, displaying default new tab screen

Procedure 1. Open Firefox iOS 2. Open some pages 3. Force-close the app 4. Open Firefox again Expected result - The tabs that previously opened is kept and possible to a… (читать ещё)

Procedure 1. Open Firefox iOS 2. Open some pages 3. Force-close the app 4. Open Firefox again

Expected result - The tabs that previously opened is kept and possible to access

Actual result - The tabs exists, but displaying default new tab page, cannot visit the page - pageback/forward is not working - All tabs are affected

note - By pressing down pageback/forward, there is history which says "internal://local/sessionstore?url=..." is generated. - There are some people on my local app store (JP) complaining the same issue. - After erasing and reinstalling the app, this issue happened again.

The app is almost unusable because of this bug.

Задан bleepblopp 11 месяцев назад

Последний ответ от Paul 11 месяцев назад

  • Архивировано

Deleting tabs takes long , freezes and/or crashes the app

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up … (читать ещё)

I've had this problem of on my iPhone 14 Mac Firefox (now v113.2 where )tabs are taking long to delete and they freeze once I try to. After waiting awhile, anywhere up to 30 seconds or more, they either finally delete, but still slow or the app crashes and that seems to make the deletions fast, like they originally used to be. I've seen that other people seem to have this problem and I just wondered if a solution for this has finally been found?

Thanks in advance to anyone who knows how to fix this...

<(Email address)>

Задан superial 11 месяцев назад

Последний ответ от Paul 10 месяцев назад

  • Архивировано

Bug or malware problem

I either have some malware or a bug on my iPhone that only affects my Mozilla account. I will open a tab then try to go back to that tab later and it looks like the pic b… (читать ещё)

I either have some malware or a bug on my iPhone that only affects my Mozilla account. I will open a tab then try to go back to that tab later and it looks like the pic below with just an “L” in the upper left corner of the tab and when I open it there is nothing there. I’ve cleared my browser hx and even restarted my iPhone several times to try and fix the problem but it’s still there. Any help with how to get rid of this?

Задан jcefus 11 месяцев назад

Последний ответ от jcefus 11 месяцев назад

  • Архивировано

The 113 update has problems. How do I report them?

I'm almost 80. I need a single page to go to for Firefox problems so I don't have to spend a half hour searching and never finding a place to address the problem.

Задан appookta 11 месяцев назад

Последний ответ от appookta 10 месяцев назад

  • Архивировано

encountered performance issue susing Firefox Focus for Android

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasiona… (читать ещё)

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasional misalignment of elements. Are there any specific steps or configurations that can be implemented to enhance the browsing experience on this website? Your insights would be greatly appreciated. Thank you!

Задан Babar Azam 11 месяцев назад

Последний ответ от Paul 8 месяцев назад

  • Архивировано

Monospace fonts not displaying appropriately

I own a Samsung Galaxy Tab A8 and Samsung Galaxy A42 5G. Neither of these devices has the monospace font Courier New installed. However, when using Chrome, text boxes on … (читать ещё)

I own a Samsung Galaxy Tab A8 and Samsung Galaxy A42 5G. Neither of these devices has the monospace font Courier New installed. However, when using Chrome, text boxes on websites that use Courier New are displayed in a different monospace font (which I've been unable to identify). On Firefox, they are not. This breaks the appearance of some websites which rely on text being monospaced but don't include "monospace" in their CSS font family.

Image 1: Screenshot of a website that uses Courier New, as it appears on desktop (both Firefox and Chrome). Image 2: A snippet of the CSS used in that website, showing that the font family is "courier new,courier" and does not include "monospace". Image 3: The same website using Chrome on mobile (on both the phone and the tablet). The font is distinctly not Courier New (or Courier), but is still monospaced, salvaging at least that aspect of the text. Image 4: The same website using Firefox on mobile (on both the phone and the tablet). This displays a non-monospaced font.

The obvious fix is to simply install Courier New on the phone and tablet, which I'm working on doing (update: this is much harder than it should be). However, I think Chrome displaying a different monospaced font when the requested monospaced font is unavailable is a good user experience feature, and would like to see it mirrored in Firefox.

Задан Jacob Elafandi 10 месяцев назад

Последний ответ от Jacob Elafandi 9 месяцев назад

  • Архивировано

Request for Assistance with Backdrop Filter and Animation Issue in Firefox

Dear Firefox Support Team, I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar… (читать ещё)

Dear Firefox Support Team,

I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar.

To provide some context, I have incorporated a backdrop filter effect on our navigation bar, accompanied by a translateX animation to reposition it smoothly. However, when testing the website in Firefox, I have noticed a noticeable choppiness in the animation performance. This issue persists on both desktop and Android devices.

To help you better understand the problem, I have included a screenshot, so you can see the issue.

I would greatly appreciate any guidance or suggestions you may have on how to address this problem and improve the performance of the backdrop filter and animation in Firefox.

For your convenience, here are the relevant links:

   Live Site URL: https://ohsorrow.me/Space-tourism-website/
   GitHub Repository: https://github.com/OhSorrow/Space-tourism-website

Your expertise and support in resolving this matter would be invaluable to our project. Thank you in advance for your time and assistance.

Sincerely, Aram

Задан Aram 7 месяцев назад

Последний ответ от Aram 7 месяцев назад