Форум поддержки Все продукты

Thunderbird won't allow me to send messages after I upgraded from 31.8 to 78.14.0. The Send button is not enabled, though I do have an internet connection and have been able to receive messages. I'm pretty sure I gave the upgrade the correct email password (the same one I gave it yesterday when I installed 31.8, and which worked). Is there a way to troubleshoot or fix the problem?

Hi Everyone,

I used Thunderbird briefly a few years ago, then (for work reasons) switched to Outlook, and I uninstalled Thunderbird from my PC. Now I have retired and I want to try again with Thunderbird. So I downloaded the current version (115.6.1. 64-bit) and installed it. I find that it remembers my previous account settings, and over a thousand contact details, which I no longer need (or want) now that I have stopped working. It is also looking for work email accounts which no longer exist. I assume that Thunderbird archived all these data in a folder somewhere on my PC when I uninstalled it years ago. Now I would like to get rid of these settings, account details and contacts, and return Thunderbird to its out-of-the-box settings so that I can start again from scratch. Is there a quick and easy way to do this, without affecting any other systems on my PC?

Thanks all.

Hi all I recently bought a new laptop that has to be exchanged as it's faulty. I had no problem moving my profile from my win 10 laptop to the new win 11 one, however I now need to put all my emails back to my old laptop and although I can go through the import procedure when I restart Thunderbird none of the new emails are there. Any help would be greatly appreciated.

Hello,

In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the document in the browser without asking me.

I welcome if someone could tell me what I can do to stop FF from opening the documents.

Thanks for any help you can offer me.

After installing the latest update 91.0.9 (I think), TB starts, shows my 'folders' in the left column and 'event's in the right column, then, instead of showing the selected email folder, an hourglass appears for a few seconds and then nothing. I've sent multiple crash reports. I tried uninstalling and re-installing to no avail. I've used TB for 10+ years on both PC n MAC - first time it's left me high and dry. HELP !!

Version 102.2.2 goes "unresponsive" when I click get messages for several minutes, eventually will download one or two emails, but they are ones I have already deleted, and occur multiple times. Can I go back to version 91? Where can I get the install file? Since the problem started with the update its a problem with it, not antivirus software. There are no other programs using significant cpu time while t'bird is unresponsive. This is critical, I will have to find another email program if you don't fix this soon.

I am struggling with Gmail and Yahoo mail account in TB these few days. I hit almost the same errors from both. I generated app password for Yahoo mail, and put it in when setting up new account. For connection security: SSL/TLS For authentication method: tried with Normal password, Encrypted password, and OAuth2 However, I am seeing the expected authentication window pop up when trying the OAuth2. For all three authentication method: errors are always the same --- unable to connect to your IMAP server. I've followed another instruction to change maximum number of server connections to cache into 1 or 10. Error messages were the same imap one. So, what should I do/try for next?

After creating a IMAP email setup instead of the old pop3, I want to move my old folders over to the IMAP setup, but when clicking 'copy to', 'move to' or just simply dragging them nothing happens. No errors no nothing.

Whats wrong ?

-Kim

I keep my profile on a detachable USD hard drive so I can use Thunderbird on my laptop when I travel just as I do on my desktop. Thunderbird on both of these computers is the 32-bit version and kept up to date (version 115.6.1). I know how to point Thunderbird to use the profile on the USB drive via the profiles.ini configuration. Recently, I bought a new desktop computer and downloaded Thunderbird from the download web page. UNBEKNOWNST TO ME it downloaded the 64-bit version without giving me a notice or a choice. I edited the profile.ini file to point to the profile on the USB drive and it did not work well. The calendars were disabled, no mail folders appeared and no email accounts appeared. My contacts were OK. So, I shut down the new desktop and I put the USB drive in my old desktop, ran the 32-bit Thunderbird and it now looked as dysfunctional as it did on 64-bit Thunderbird. Ooof. Dead in the water.

Fortunately I had a 2-month old backup and restored that profile after renaming the damaged profile folder on the USB hard drive. I then copied over the mail folders from the damaged folder to the restored profile folder so I would have all the latest mail. I also copied over any files in the main folder of the damaged profile that had not been changed by the 64-bit program on the new desktop computer. Fortunately, when I ran 32-bit Thunderbird, all my email from the last 2 months was there. Some recent calendar entries were missing and I had to redo the POP protocol for one of my 5 email accounts I manage with Thunderbird as I did a couple weeks ago. Yay! I immediately backed up the USB hard drive.

So, any clue why this happened? I am planning to make a test on the new desktop. I uninstalled the 64-bit version and installed the 32-bit version. I am going to restore the 32-bit profile folder from the backup to a USB stick with just the profile folder to see if it works as it does on my old desktop and laptop by just editing profile.ini (and installs.ini) as it is on those two systems.

Hi,

On my previous Win10 PC when I clicked on Thunderbird it gave me a menu of my email accounts to select one. I've just moved to Windows 11 and it seems to install all the email accounts together which is a nightmare for me. How do I get back to menu selection of individual email accounts.

Thanks

Hi,

I am trying to find version 120 for Linux. I haven't been able to find specific versions on the website and it seems to make me go in circles. I need the full install and the rpm for 120. I appreciate any help.

Thanks, Mitchell

I have done many searches via Google on how to migrate Outlook 2016 Address Book(s) to Thunderbird and have not found one that does the job.

I did find a suggestion to use Thunderbird V31.8.0 to migrate the Outlook Messages & Addresses. This worked; however, then could not find a way to do a clean migration on up to V91.10.01.

Any good solutions (free) that will work?

Roger Hendrix

If I want to do a 'clean' install of MS Windows - Windows 11 Pro v 22H2 (Build 22621.1485) - where are FF's sttings stored & how do I restore them after the re-install?