Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Do I have to uninstall Firefox 6 in order to install the update 7.1

  • 1 ответ
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от SafeBrowser

more options

I have tried to install the latest update 7.1 [?] a number of times only to be asked the question "do you have another copy of Firefox running? Do I have to uninstall Firefox 6 in order to install the latest update? That makes no sense.

I have tried to install the latest update 7.1 [?] a number of times only to be asked the question "do you have another copy of Firefox running? Do I have to uninstall Firefox 6 in order to install the latest update? That makes no sense.

Все ответы (1)

more options

You do not need to uninstall Firefox 6 to install Firefox 7.0.1

The problem that you are experiencing sounds like Firefox is "hanging at exit". That problem is frequently caused by an Extension or a Plugin. Read all of the following articles.

  1. Stop the Firefox process:
  2. Why Firefox may hang:
  3. Use Firefox Safe Mode to find a problem with an Extension or Plugin:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary: