Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

1 Site will not load and having trouble fixing it. All others work

  • 9 ответов
  • 0 имеют эту проблему
  • 125 просмотров
  • Последний ответ от jonzn4SUSE

more options

I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the exceptions? Thank you


Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.cdc.gov.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.
I have followed the fixes. It will work after I "Refresh Firefox" but goes back to not working again. Should I reinstall Firefox? How do I add this site to the exceptions? Thank you Hmm. We’re having trouble finding that site. We can’t connect to the server at www.cdc.gov. If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Выбранное решение

Hoping that is what it was. Thank you for all your help and I will post if it goes out again.

Прочитайте этот ответ в контексте 👍 2

Все ответы (9)

more options
more options

What happens if you google cdc and go from there?

more options

I tried in troubleshoot mode and cleared the browser cache. Get the same message when I google CDC and go from there.

more options

When I "Refreshed Firefox" it started working but then went back to not working. Thank you

more options

Two other users reported problems accessing CDC, but I have no idea what the pattern is.

Could you try my suggestion from those threads: if you are getting a "Server Not Found" error, one possible reason is that the DNS lookup -- the step where your browser tries to find the numeric address for the site -- failed. Could you try changing your DNS setting using the steps in the following article: Firefox DNS-over-HTTPS. Does having DNS over HTTPS either ON or OFF make any difference?

more options

It is working now. Will see how long that last. Hope it is solved!  :)

Any chance that this was a problem on their side that they fixed? (The CDC)

more options

I don't think it was the CDC themselves, but large sites often contract with content distribution networks (CDNs) like Cloudflare, Akamai, etc., so there can be regional outages that others do not notice.

more options

Выбранное решение

Hoping that is what it was. Thank you for all your help and I will post if it goes out again.

more options

Mark this as resolved and have a good day.