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Firefox opens blank

  • 5 ответов
  • 1 имеет эту проблему
  • 12 просмотров
  • Последний ответ от James

moffettl
moffettl
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Since Windows 10 update yesterday, Firefox has stopped working (version 97). I have uninstalled and reinstalled multiple times. I have also permanently disabled the Webroot extension.

It opens with a blank window and everything grayed out so I cannot even click on "refresh" or anything.

Any help would be greatly appreciated.

Since Windows 10 update yesterday, Firefox has stopped working (version 97). I have uninstalled and reinstalled multiple times. I have also permanently disabled the Webroot extension. It opens with a blank window and everything grayed out so I cannot even click on "refresh" or anything. Any help would be greatly appreciated.

Изменено moffettl

Выбранное решение

Thank you. Changing the compatibility mode to Win 8 did the trick.

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Все ответы (5)

moffettl
moffettl Задавший вопрос
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P.S. When I just closed FF and tried to reopen, nothing is happening now.

Thanks

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Webroot again... I didn't know it was so popular until Firefox 97.0.

Look at this fix.

https://support.mozilla.org/en-US/questions/1367248

moffettl
moffettl Задавший вопрос
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Выбранное решение

Thank you. Changing the compatibility mode to Win 8 did the trick.

James
James
  • Top 25 Contributor
  • Moderator
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An uninstall and reinstall of Webroot may fix it. Running Firefox in Windows 8 compatibility should only be temporary and not long term.

https://community.webroot.com/webroot-secureanywhere-antivirus-12/webroot-blocking-firefox-97-0-64-bit-350229/index2.html

James
James
  • Top 25 Contributor
  • Moderator
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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations