Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Where have my passwords gone?

  • 5 ответов
  • 1 имеет эту проблему
  • 23 просмотра
  • Последний ответ от JonBonJimBob

more options

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser the list is empty. Sync is working and it claims to have synced but the passwords are just not there.

Приложенные скриншоты

Все ответы (5)

more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Полезно?

more options

If the above does not help, Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete of a login, so you can check if you can find this file in the profile folder or in a backup and replace the current logins.json. Make sure to keep a backup copy of all involved files (logins.json and key4.db and logins-backup.json)

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Help -> More Troubleshooting Information -> Profile Folder/Directory: Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you use a Primary Password then you can prevent losing passwords by canceling the PP prompt. You need to logout beforehand by canceling a PP prompt, e.g. by clicking the eye icon in Lockwise (about:logins).

Полезно?

more options

Thanks.

Troubleshoot mode didn't fix the issue.

I'll have a look at the links and folders you suggested. Could you clarify what you mean about cancelling the PP prompt to prevent losing passwords please? I do use a primary password but I don't understand how cancelling the prompt would stop passwords from being lost. Tha would suggest that the opposite is true and using a primary password causes passwords to be lost. I think I must have misunderstood you.

Полезно?

more options

What I posted I copied from another forum. I never use the Primary Password so I don't know much. If you want, I can call for more help.

Полезно?

more options

Yes please. I'd like an answer to the original question please. If you're not sure that's OK but I'd like someone to find out what has caused the issue and what needs to happen.

Thanks

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.