Hello Teresa Hanna, thank you for posting on the forum. I am sorry to hear about the issue you are experiencing! Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. Before reinstalling the VPN please also make sure you are on the latest version of your device and that there are no updates outstanding. I also suggest that you try different server locations. We recommend the server location closest to your actual location as it usually improves your connection. If your issues persists please contact us directly via the VPN as we need some additional information. Open Mozilla VPN and click the Settings vpn settings icon icon. Click Get Help. Click Contact us. A tab will open with a contact form. You might need to log in to Firefox Accounts first.