Firefox keeps crashing
Here's a link to my latest crash report:
https://crash-stats.mozilla.org/report/index/ca46ecbc-b0dc-42fd-b951-a478f0201230
Any help is appreciated. Thanks.
Leah
Все ответы (4)
bp-ca46ecbc-b0dc-42fd-b951-a478f0201230 Signature: OOM | small
Uptime 6 seconds
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Make sure all software is up to date.
Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
MemTest LAST UPDATED : 12/04/2020
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
If you use a fixed size for the page file then try the former and let Windows handle the page file.
How to determine the appropriate page file size for 64-bit versions of Windows {web link}
Memtest86 revealed no errors. The problem seemingly resolved itself. Though, it's too early to celebrate, because the problem has resolved itself in the past only to be followed by an eventual resumption of crashes.
My graphics card seems fine in device manager.
Thanks for your help. Leah
Do you let running your computer for longer time without rebooting as that can cause memory issues where memory gets fragmented and larger contiguous memory blocks aren't available ?
You can also consider to close down unneeded applications while Firefox is running to have more memory available.
From the crash report:
Available Page File : 5,287,936 bytes (5.29 MB) Available Physical Memory : 1,242,411,008 bytes (1.24 GB) System Memory Use Percentage : 85 OOM Allocation Size : 128 bytes
TotalPageFile : 10565537792 TotalPhysicalMemory : 8468385792