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Reinstalling VPN and "get started" has me in a loop

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  • 1 имеет эту проблему
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  • Последний ответ от gaguilera

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Hello!

I am reinstalling to fix a problem, however, now when I am on the "get started/learn more" page, I get stuck in a loop. If I click on "get started", it launches me to login, which I do successfully from my browser. However, when I go back to VPN, it still just shows the "get started" option. I do not see the usual "on/off" page that I want to get to. No idea what I should try next.

thanks

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Hello!

Thank you for reaching out,

Our development team is investigating this login issue at the moment, but we do not have a solution for it at this time. Can you provide some additional information so we can better understand the issue you are experiencing?

- What Operating System and type of device is this occurring on? - What version of the app are you using? - Is Firefox your default browser? - If it is, which version of Firefox are you using? - Could you please attach the VPN logs so our team can take a look and diagnose the issue? If you have any trouble attaching these, please follow the steps in this article here.

Let me know if this doesn’t work for you and I can assist with a refund and cancellation for your subscription.