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Firefox crashes

  • 4 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от cor-el

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Ever since I installed the latest upgrade, Firefox crashes about once an hour. I can generally get the pages to restore, but this is an enormous nuisance that appears to be directly connected to the upgrade because it wasn't doing this before.

Help, anyone?

Все ответы (4)

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hi, can you provide submitted crash report ids from about:crashes?

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Изменено FredMcD

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Unsubmitted Crash Reports Report ID Date Crashed 91fe5821-0e18-4892-b30c-095d1dac0d02 11/26/2019, 3:51 PM 9e9ff7c7-d89e-4fef-b8a9-b1d736cd9a18 11/25/2019, 5:47 PM 838f2f48-b3d8-47b1-a1e1-6bd37ccfa711 11/22/2019, 5:33 PM 4609c142-f86a-418a-8132-73fe83d94d06 11/20/2019, 5:19 PM 4f97c8b8-702e-49af-9003-418c54947529 11/20/2019, 4:38 PM f48f6d01-a304-45ce-893f-38bcb505c52d 11/19/2019, 3:28 PM a179cdb6-16c5-4db0-b4d1-69f77c9139ff 11/18/2019, 5:46 PM 8ca545d7-12de-447b-9170-8e39c6480f01 11/18/2019, 3:32 PM affe8d55-1e90-46d7-9150-c95629490e8d 11/12/2019, 5:06 PM b4d0b7b1-b2ba-4413-bf3f-00712bfe563c 11/4/2019, 3:35 PM Submitted Crash Reports Report ID Date Submitted bp-36bc833f-5835-4269-8bb2-cb8a90191122 11/22/2019, 4:40 PM View

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The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.

Available Page File : 86,118,400 bytes (86.12 MB)
Available Physical Memory : 369,680,384 bytes (369.68 MB)
System Memory Use Percentage : 95
OOM Allocation Size : 1,024 bytes

You can try to run as less other applications as possible to make more memory available. If you keep the computer running for a long time then try to reboot or log out and log in more often.

You can check the Firefox Task Manager (about:performance) and about:memory pages.