hi, can you provide submitted crash report ids from about:crashes?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Unsubmitted Crash Reports Report ID Date Crashed 91fe5821-0e18-4892-b30c-095d1dac0d02 11/26/2019, 3:51 PM 9e9ff7c7-d89e-4fef-b8a9-b1d736cd9a18 11/25/2019, 5:47 PM 838f2f48-b3d8-47b1-a1e1-6bd37ccfa711 11/22/2019, 5:33 PM 4609c142-f86a-418a-8132-73fe83d94d06 11/20/2019, 5:19 PM 4f97c8b8-702e-49af-9003-418c54947529 11/20/2019, 4:38 PM f48f6d01-a304-45ce-893f-38bcb505c52d 11/19/2019, 3:28 PM a179cdb6-16c5-4db0-b4d1-69f77c9139ff 11/18/2019, 5:46 PM 8ca545d7-12de-447b-9170-8e39c6480f01 11/18/2019, 3:32 PM affe8d55-1e90-46d7-9150-c95629490e8d 11/12/2019, 5:06 PM b4d0b7b1-b2ba-4413-bf3f-00712bfe563c 11/4/2019, 3:35 PM Submitted Crash Reports Report ID Date Submitted bp-36bc833f-5835-4269-8bb2-cb8a90191122 11/22/2019, 4:40 PM View

The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.

Available Page File : 86,118,400 bytes (86.12 MB)
Available Physical Memory : 369,680,384 bytes (369.68 MB)
System Memory Use Percentage : 95
OOM Allocation Size : 1,024 bytes

You can try to run as less other applications as possible to make more memory available. If you keep the computer running for a long time then try to reboot or log out and log in more often.

You can check the Firefox Task Manager (about:performance) and about:memory pages.

• https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox
• https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources